Shaw Thread

[Sr. Mints]

Originally Posted by kevman

Here we go again.

It seems to be affecting the same general area of the city, makes me wonder it's the same crew going after the copper and having absolutely no idea what they're doing.

Honestly, the internet being out..again...is a slight annoyance to me and that's it - the worst part is I was about five minutes into the final X-Men 97 episode last night, and was really into it!

[curves2000]

I was hoping for some assistance from those in the know. My parents have been with Shaw/Rogers now forever. Contract was up for renewal in early 2024 at a rate of $182 for 1000 GB internet and pretty much all the cable channels. 4 old school HD Boxes that they own and don't want to change. They like the old school, non internet based TV/UI etc. It works and they are used to it while being reliable.

Long story short, spoke with sales rep a while back, prices are up etc blah blah blah. $200+ tax and no need to upgrade boxes. I was busy at the time and didn't have a chance to really discuss in greater detail, promised to follow up and made sure to get contact number. No follow up at all, bill skyrockets to $240, I call in and discuss options. No craps given but am told I can get back to approx $200 but there is a requirement that I upgrade the boxes, which I don't to do. I don't need the tech support hassle with my parents and Rogers definitely does not want it either.

Anybody have any success keeping existing equipment and having a decent rate? I totally understand the newer equipment has all the benefits of a better UI and more but trust me when I say, old is gold in my household. If it works, leave it as is.

[Fuzz]

Cut the internet back? Why do they need that kind of speed? What do they do, check Facebook memes and forward chain emails?

[DoubleF]

Originally Posted by curves2000

I was hoping for some assistance from those in the know. My parents have been with Shaw/Rogers now forever. Contract was up for renewal in early 2024 at a rate of $182 for 1000 GB internet and pretty much all the cable channels. 4 old school HD Boxes that they own and don't want to change. They like the old school, non internet based TV/UI etc. It works and they are used to it while being reliable.

Long story short, spoke with sales rep a while back, prices are up etc blah blah blah. $200+ tax and no need to upgrade boxes. I was busy at the time and didn't have a chance to really discuss in greater detail, promised to follow up and made sure to get contact number. No follow up at all, bill skyrockets to $240, I call in and discuss options. No craps given but am told I can get back to approx $200 but there is a requirement that I upgrade the boxes, which I don't to do. I don't need the tech support hassle with my parents and Rogers definitely does not want it either.

Anybody have any success keeping existing equipment and having a decent rate? I totally understand the newer equipment has all the benefits of a better UI and more but trust me when I say, old is gold in my household. If it works, leave it as is.

Good luck. It's rare for them to offer you a good deal if you're on legacy equipment or even personal equipment. They don't like that. They'd rather give you a really good deal on the new stuff they know how to manage easily vs some other equipment they aren't sure of.

I spoke to a tech about this a few years ago regarding the modem. He said sooner or later Shaw was going to be insistent on upgrading the modem (XB6 to XB7 I think?) but he said it was not purely for improved speeds and stability, but those features don't hurt. Reading between the lines and dealing with Shaw/Rogers, I think there's something in those newer modems that allow them more access when they remote in to monitor their statuses and push key updates and stuff like that. I think they were attempting to improve efficiencies by having less variations of hardware to have to deal with or something.

[curves2000]

Originally Posted by Fuzz

Cut the internet back? Why do they need that kind of speed? What do they do, check Facebook memes and forward chain emails?

Perhaps I got the internet package wrong but the internet usage for them is right in line the package. They could potentially trim down for $5 a month. They are on the most popular package. Internet use is straight web surfing, streaming and email. No big downloads or heavy work related things.

[Wormius]

Why not just change to a cheaper plan with slower data rates, like the Internet 250 plan, if they’re not doing any streaming.

https://www.shaw.ca/bundles/plans

[Royle9]

I don’t know what kind of grandparents need 1000 down, they must be still torrenting movies and selling them on eBay.

You can easily get them down to 250/300 internet plan and save a boat load of money.
I pay $120/ month for all channels/packages along with Disney, crave and Netflix with 3 boxes, 2 wifi extenders and 300 down inet.

[Jimmy Stang]

+1 to the “that’s too much internet for elders.”

I have 300 down/100 up, and that’s plenty for my family of 3. I also have 3 co-workers VPN-ing in to control their computers (post-Covid band-aid relocation of after office closure), and I regularly host webinars for work. Wife and kid can be streaming 4K/gaming even as work stuff is happening, and I have never once needed or wished for any faster internet.

[aaronck]

Originally Posted by Royle9

I don’t know what kind of grandparents need 1000 down, they must be still torrenting movies and selling them on eBay.

You can easily get them down to 250/300 internet plan and save a boat load of money.
I pay $120/ month for all channels/packages along with Disney, crave and Netflix with 3 boxes, 2 wifi extenders and 300 down inet.

Ha my neighbor's FIL retired and became obsessed with downloading movies and set up a Plex server- updated almost daily! you never know what people take up after retirement!

[Fuzz]

Originally Posted by aaronck

Ha my neighbor's FIL retired and became obsessed with downloading movies and set up a Plex server- updated almost daily! you never know what people take up after retirement!

Guess he got a little too old to be downloading cars.

[Locke]

Shaw's really been screwing the pooch around here lately, anyone heard of 'Moby for Business?'

They've been calling me, their prices seem reasonable, but I'm hesitant to go with an unknown provider.

[curves2000]

Originally Posted by Locke

Shaw's really been screwing the pooch around here lately, anyone heard of 'Moby for Business?'

They've been calling me, their prices seem reasonable, but I'm hesitant to go with an unknown provider.

I would love to know more about the prices!! The offer I am getting as an existing client with no equipment upgrade is approx $45+ a month more than Telus and that doesn't factor in a one time $250 credit.

[Jiggy]

Originally Posted by curves2000

I would love to know more about the prices!! The offer I am getting as an existing client with no equipment upgrade is approx $45+ a month more than Telus and that doesn't factor in a one time $250 credit.

I'm in the same boat. Current Shaw client, they're offering me an increase to renew. For newer clients, the same package is $50 less.

[Jimmy Stang]

My 2-year term is up in November. I am not looking forward to the "don't make me cancel" song and dance. I'm one of the few people who still sees value in cable TV (Flames, soccer like Euros, etc.) but even I'm thinking that I might make good on my threat to fully cut the cable cord and go with an independent ISP (using Shaw's infrastructure, ironically).

As I get older, I find myself less interested in spending the time to watch sports (my main reason for having cable). And then the Euros happen and I'm watching on my patio as we speak, or it is -20 outside and I'm watching the Flames in the basement with a whisky in my hand. But maybe the time has come to rip the band-aid off because I might simply be addicted to the ritual of watching sports more than anything else.

[indes]

Thank goodness for this thread, I just checked and my renewal with Telus is up this month. I was going to switch back to Shaw but their 1gb is 105$/2 years and Telus is offering me 75$ for 1gb for 2 years.

I doubt I'll beat 75$ any time soon so will sign up for that. Also I hate Rogers.

[GoinAllTheWay]

I have some older Shaw TV equipment that I'm pretty sure is giving up the ghost. The main box is endlessly rebooting. The main box and the portals all connect via coaxial. Looking at their current hardware, it appears the only options now are the tv boxes that all connect via WiFi? Is this accurate? I've always had my Shaw modem in bridged mode and really don't like the idea of having to swap hardware to new stuff that will add to the already saturated WiFi in my condo complex. Is there any way around this or are my hands basically tied here?

[keratosis]

Originally Posted by GoinAllTheWay

I have some older Shaw TV equipment that I'm pretty sure is giving up the ghost. The main box is endlessly rebooting. The main box and the portals all connect via coaxial. Looking at their current hardware, it appears the only options now are the tv boxes that all connect via WiFi? Is this accurate? I've always had my Shaw modem in bridged mode and really don't like the idea of having to swap hardware to new stuff that will add to the already saturated WiFi in my condo complex. Is there any way around this or are my hands basically tied here?

Both the x one and xi6 tv boxes can be hooked up via ethernet.

[GoinAllTheWay]

Originally Posted by keratosis

Both the x one and xi6 tv boxes can be hooked up via ethernet.

Well, good to know for down the road but I should have mentioned this is an older condo and the only place I can hardwire is the basement. No ethernet jacks anywhere else.



That begs the question though, if one did have ports in the rooms the TVs are in, can I plug them into my own switches or would they need to be run back to ports on the modem?


That raises even more issues now that I think of it. I keep my modem in the basement as that's where the coax comes in, if these new set top boxes need to connect to WiFi and likely the modem and not my Unifi AP's, I'm gonna have a hard time getting a good single to my TV on the top floor.

[GoinAllTheWay]

Ok, I've stepped back from the ledge a bit. Might have gotten myself a bit worked up there. Pretty sure I can still bridge the modem and have the TV boxes run off existing WiFi.

[accord1999]

Originally Posted by GoinAllTheWay

Ok, I've stepped back from the ledge a bit. Might have gotten myself a bit worked up there. Pretty sure I can still bridge the modem and have the TV boxes run off existing WiFi.

Yes, I bridged my Shaw XB7 and have the XiOnes connect to my Asus router Wi-Fi. I do find it funny that the XiOne supports WiFi6 but still only has a 100 Mbps Ethernet port (like many consumer electronic devices).