TELUS Optik TV Thread

[HotHotHeat]

Update did nothing. This service is awful.

In fact, I think that given the fact that this 'update' did nothing to fix the guide lag, I'm going to complain until they allow me to cancel my service.

DO. NOT. GET. OPTIK.

[FlamesKickAss]

You guys must live in a ####ty area, mine works fine

[Yellefan]

Originally Posted by FlamesKickAss

You guys must live in a ####ty area, mine works fine

Same here, update made things much better for me!

[FlamesKickAss]

Or your complain when your coffee is to hot and your ice cream is too cold

[REDVAN]

My contract runs out soon, so I hope they start offering something good.

[PsnaP]

If youre unhappy with the service, then why dont you call in and see if it can get looked at? Whining on here wont get you any where.

[FlamesKickAss]

Originally Posted by PsnaP

If youre unhappy with the service, then why dont you call in and see if it can get looked at? Whining on here wont get you any where.

because if they came out to fix it, then there is nothing to complain about!

[Drury18]

Another Telus horror story:

I recently moved and purchased my own set top boxes instead of renting as I had one month left on my contract. I sent the boxes back via Canada Post, provided the tracking number twice to their Customer Service agents and was assured no charges for the rental equipment would show up on my bill as it was sent back.

Got my bill, $499 charge for "non-returned rental equipment" the same day I have confirmation from Canada Post that the equipment was delivered to the Telus facility. I have the Canada Post website printout showing successful delivery on April 10, the same day I am charged for the non-return. Telus' answer to this was "oh well".

I'm about ready to cancel with them over this. So many years of ####ty customer service but the final straw is pinning $500 on me and using "oh well" as an excuse as to why I would be charged it when I have proof it was sent to them.

[PsnaP]

That whole return process is a bit of a head ache. Same thing happened to me. As long as you have the return slip and proof of delivery, youre gold.

[Drury18]

I don't understand why they don't with the whole "Human Contact" sort of way of drop off. Take it to one of the many stores and have someone physically look at it and say its there and process it. Would be far easier then this mail thing. Especially if they want to get picky over cords and remotes and the little pieces. As I was told though, they just want the actual hardware box back and if you add cords and the remote its a bonus. But still having someone look at it and confirm it would be so much easier for everyone.

I have the carbon copy slip from Canada Post, the printout of the confirmation of delivery and my letter detailing product numbers (which I find out later I actually sent them my free modem back too. So this charge is insult to injury). I just need to get ahold of someone who will fix this as everyone so far has not been saying its a charge I have to pay and uninterested at looking at my slip copies.

[Hemi-Cuda]

the Telus return process is one of the dumbest ideas i've ever heard of. when i cancelled Shaw for the first time, i take a quick trip to the Barlow building and drop off the equipment, took all of 5 minutes for the CSR girl to register them as returned and close my account. going back the other way though from Telus, suddenly i have to box the receiver up myself, wait in line at Canada Post for a good 20 minutes only to have the girl working the counter have no idea what i'm talking about with the Telus return and suggest i come back later when someone more senior is working

i used to work for Shaw and left quite unceremoniously, i have no love or loyalty for that company. but after seeing how they and Telus work now from connection to cancellation, i firmly believe that Telus intentionally finds the most convoluted ways to "service" their customers, as if by making things as stupid and complicated as possible that people will give up in trying to cancel

[PeteLFan]

Yeah huge mistake switching telus. Luckily I'm not on a contract. I got double billed, they said next bill they will credit me so I'll see savings. WTF.

[PsnaP]

Was it your first bill that was double billed? TELUS pro rates their bills meaning you pay a month in advance for services. So if your service was installed on the 10th and your billing date is the 30th, then your first bill will have a charge from the 10th to the 30th, and a months worth after that. Hope that makes sense.

[FlamesKickAss]

recently got a thing in the mail to reset by box to update it, man it seems to be a lot more responsive lately

[Madman]

Originally Posted by FlamesKickAss

recently got a thing in the mail to reset by box to update it, man it seems to be a lot more responsive lately

They mailed you something to tell you that?

You'd think there would be a lot simpler way they could have that done, like through the software itself.

[FlamesKickAss]

Originally Posted by Madman

They mailed you something to tell you that?

You'd think there would be a lot simpler way they could have that done, like through the software itself.

yeah it told me how to reset the system and then unplug the system

[J Diddy]

I'm liking this update too. My stb in the bedroom doesn't disconnect from the pvr in the rec room while watching a recorded show anymore. I am finding everything a bit faster too. My pvr box use to hang when doing a reboot from the menu...not anymore.

The only strange thing is I am still having trouble controlling my tv with the Telus remote...volume and power on and off dont work. This started happening before the update and is happening on 3 tvs. I guess I'll just default the remotes and reprogram them.

Once that's fixed I won't really have anything to complain about...unless new bugs start popping up.

[PsnaP]

I got the same letter in the mail... very odd.

[Otsy]

Originally Posted by FlamesKickAss

yeah it told me how to reset the system and then unplug the system

The letter seemed like another waste of mail again. I like how every pushes to go paperless on their bills and such and then send out letters like this.

I also got a letter from Telus 6+ months ago telling me I could go into a telus store and they could link my mobility and home account and would get bundle pricing on mobility rates. I never went to the store till yesterday, just kept forgetting to stop. Anyway the guys at the store said they'd heard other people getting this letter too, but they do not link or bundle home and mobility yet and not sure why those letters had even gone out.

While I was there figured I'd ask again about Optik on the Go for BB, specifically so I could watch on my Playbook, but no one had a better answer than it should be coming out soon. I've heard that before, so I won't hold my breath.

[jerbroch]

What is with the fricken annoying flickering lines at the top of different channels at random times now?! I know its at the Telus source because it's on both the hd feed and sd feed within the black lines at the same time. It's on different networks so I doubt it happens before telus gets the feed, but it's possible. Telus just keeps wanting to give us reasons to switch.