You Know What Really Grinds My Gears? Now with 3x more gears...

[DoubleF]

Originally Posted by Shazam

You’ll regret it when the apocalypse comes!

I'd be looting stores for undergarments and socks when that happens and then using them as an undervalued currency during the apocalypse.

Anyone ever worn knitted socks with no stretch? No thanks. It'll be a premium up there along with solar charging electric toothbrushes that no one realized they desperately wanted.

[DoubleF]

Originally Posted by Titan2

To really blow your minds... who folds their underwear and who just tosses it into a drawer to be drawn out like a kleenex? I must say I generally fold but then I think what the hell am I doing? and toss it all in the drawer. No one has ever complained about my wrinkly boxer briefs. What is inside though? Wrinkly as #### but I aint steaming that junk and folding won't help.

Stuff undergarments, fold socks and pants, hang sweaters/things with collars, and roll shirts and shorts.

Tried other options in the past, this seems like the one that's easiest to stick with for now.

[Slava]

Originally Posted by Table 5

I just throw all my clothes into this magical basket and a few days later it appears in my drawers, all clean and folded. No idea what happens once it goes in, but it's pretty amazing. You guys should give the magic basket approach a try.

Oh man, those were the days. At some point, probably around the time we were making the kids do their own laundry, my magic basket also stopped working.

[Sainters7]

Originally Posted by Slava

How much time are you taking to match up like 6-7 pairs of socks?

Bannable offence IMO. But I know lots of you have kids, so I get it.

[Calgary Highlander]

The corporate first aid instructor spouting off why bringing RFKJr was a brilliant move by Trump, how sunscreen contains carcinogenic chemicals, why fluoride is put into water to control the masses, how vaccines suppress the body's natural immune response, and several other looney health conspiracies.

I laugh when I see these posts online, but this is a guy in real life speaking from a position of authority.

Nice dude and very knowledgeable about first aid. He should probably just stick to that.

[puffnstuff]

How did you not laugh in thats guy face? I would have.

[Minnie]

Telus RGMG. We aren't with them, but my in-laws are and have been since 1966, when it was AGT. We've been up north visiting all this week, and spent the first 2 days solid, doing all the techy stuff (they're in their 80s) - we got my MIL a new phone for xmas/her birthday, so I was getting that all set up & walking her through everything, then we set about straightening out this account, resetting things on that account, jettisoning some other accounts, blah blah blah blah. They've had issues with their billing with Telus, not getting emails about their bills for their home services, trying to talk to Telus about it, but as they don't really understand stuff well (they're pretty much luddites), they weren't really getting anywhere - but they hadn't told us any of this.

So before supper, I sat down to get them set up with a MyTelus account (web version, rather than app because that's beyond them) and just for giggles, was going to see if I could get them back on paper billing. Nothing I could find, but I clicked on this month's PDF link to see the bill - huh, why are they paying for 2 TV services but only have Optik?

So now I'm digging through all the linked PDF bill files back to Aug 2024. The double billing started in Oct 2024, all the way through to this month's bill. Ooh, I was hopping mad. I'm on the chat as quick as can be, my MIL is giving Telus permission to call and speak to me about their account & Telus fumbles it with the first call, so I get them to transfer me to the proper department. This chick tries to fob me off about reimbursing them for basically 16 months of overcharging, so I said "fine, I'll just start the complaint process with CCTS as soon as I'm off the phone with you" and immediately get "OK, I will pass you to a manager/supervisor because all I can do is cancel the 1 account you're being billed for, but only they can say whether your ILs can be reimbursed" - oh sure, that's why the 2 folks I spoke to on chat told me it would absolutely be refunded? Ok, whatever, pass me to the manager/supervisor.

This next part makes me happy though. I got Telus to credit their account to the tune of $1285, so now they basically won't pay a bill for almost the whole of 2026, each month's billed amount will just roll off the credited amount until it's used up. I was going to try to also get them some TV package upgrades as well, for all the hassles, but my ILs said they were happy with the credit, don't push it, so I let it go. Another gear grinder during this 90+ minute process, was the rooster crowing about every 30 seconds in the background of the call with the loyalty/retention person I was talking to, before being transferred to the supervisor dude.

Telus is calling in a few days to ensure that the credit shows in the account and to make sure I've not run across any other issues in the meantime.

[Hemi-Cuda]

Originally Posted by Minnie

Telus is calling in a few days to ensure that the credit shows in the account and to make sure I've not run across any other issues in the meantime.

Spoilers, they won't call and the credit likely won't show. Welcome to dealing with Robellus

[Minnie]

Well, they've sent an email with "our FU, we're owning it, here is the amount being credited, here's the file #, blah blah blah." I've printed a copy for myself, one for them, plus forwarded the email to my account. I will raise royal fataing poo if it doesn't happen. I have all the log in info for the account, since I set it up, and I will be checking. I will also phone and speak to whomever I have to, for as many hours as I have to, to get in touch with McDuder that I spoke with tonight - he's the dude that said he'd be calling to follow up, specifically - so I'll be lighting asses up if this doesn't happen in exactly the manner I was told it would.

[curves2000]

It's actually shocking how many mistakes are made and how many hoops you need to jump through for basic things. I am also deeply troubled by some very basic troubleshooting and analytical skills by a lot of frontline and managerial people in companies these days, specifically federally regulated businesses like banks and communication firms.

My mother got a credit card bill a few days ago for a USD MC she had ages ago and closed in 2017. No calls, emails or statements since. This bill comes out of nowhere asking for $44 pmt. Thinking it's fraud, I took the case and used my former banking skills to in essence due the employee work for the call center. Literally no basic logic was kicking in with any of them. Convinced that the MC annual fee, from 2017 was "60 days past due) according to their system. No amount of polite requests for escalation was getting anywhere until I asked the agent to confirm with their manager if this specific SVP of personal banking is the best person for me to email to resolve a basic issue. Ironic how now we are getting somewhere but still waiting for amendment and fixing a most likely incorrect credit report for my mother.

[Shazam]

Originally Posted by curves2000

It's actually shocking how many mistakes are made and how many hoops you need to jump through for basic things. I am also deeply troubled by some very basic troubleshooting and analytical skills by a lot of frontline and managerial people in companies these days, specifically federally regulated businesses like banks and communication firms.

My mother got a credit card bill a few days ago for a USD MC she had ages ago and closed in 2017. No calls, emails or statements since. This bill comes out of nowhere asking for $44 pmt. Thinking it's fraud, I took the case and used my former banking skills to in essence due the employee work for the call center. Literally no basic logic was kicking in with any of them. Convinced that the MC annual fee, from 2017 was "60 days past due) according to their system. No amount of polite requests for escalation was getting anywhere until I asked the agent to confirm with their manager if this specific SVP of personal banking is the best person for me to email to resolve a basic issue. Ironic how now we are getting somewhere but still waiting for amendment and fixing a most likely incorrect credit report for my mother.

Have you ever taken over for a pilot while flying?

[Fuzz]

Originally Posted by Minnie

Well, they've sent an email with "our FU, we're owning it, here is the amount being credited, here's the file #, blah blah blah." I've printed a copy for myself, one for them, plus forwarded the email to my account. I will raise royal fataing poo if it doesn't happen. I have all the log in info for the account, since I set it up, and I will be checking. I will also phone and speak to whomever I have to, for as many hours as I have to, to get in touch with McDuder that I spoke with tonight - he's the dude that said he'd be calling to follow up, specifically - so I'll be lighting asses up if this doesn't happen in exactly the manner I was told it would.

I wish you the best of luck and your optimism is admirable. Pro tip from someone who has been through their games several times. If it keeps going, you can go here:


https://www.telus.com/en/about/leadership-team


find the most useful person for you. In this case, probably Zainul Mawji. Telus email is in the format FirstName.LastName@Telus.com. So Zainul.Mawji@telus.com. Send them a firm, but not ranty email explaining exactly how they ####ed up and continue to #### up. Someone from their executive team will get back to you. That's about the only way I've ever resolved anything with Telus, and why I refuse to ever use them for anything, ever.

[troutman]

Who still wears baggy boxers? Ick. Bunch ups.

[undercoverbrother]

Originally Posted by troutman

Who still wears boxers? Ick. Bunch ups.

I am always picking my wedge with thongs

[PepsiFree]

Originally Posted by curves2000

It's actually shocking how many mistakes are made and how many hoops you need to jump through for basic things. I am also deeply troubled by some very basic troubleshooting and analytical skills by a lot of frontline and managerial people in companies these days, specifically federally regulated businesses like banks and communication firms.

My mother got a credit card bill a few days ago for a USD MC she had ages ago and closed in 2017. No calls, emails or statements since. This bill comes out of nowhere asking for $44 pmt. Thinking it's fraud, I took the case and used my former banking skills to in essence due the employee work for the call center. Literally no basic logic was kicking in with any of them. Convinced that the MC annual fee, from 2017 was "60 days past due) according to their system. No amount of polite requests for escalation was getting anywhere until I asked the agent to confirm with their manager if this specific SVP of personal banking is the best person for me to email to resolve a basic issue. Ironic how now we are getting somewhere but still waiting for amendment and fixing a most likely incorrect credit report for my mother.

Part of the problem these days is that everyone tries to solve everything over email instead of the phone.

Sometimes you do have to buck up and just call someone. Usually a good way to get your business handled quickly.

[CorsiHockeyLeague]

Originally Posted by Fuzz

I wish you the best of luck and your optimism is admirable.

Yep. Telus customer service is, in my experience, even worse than Rogers / Shaw, and borders on fraud, essentially daring you to do something to stop them while attempting to frustrate you into giving up.

I'm about to have to go deal with the same thing for my mother, who I got upgraded to 1gbps internet this past summer via Rogers (overkill but given the options available it made the most sense). For the first few months, it was going well - getting speeds in excess of 700gbps reliably. Now they're at like, 80-100.

Here in Calgary, I got fed up a number of years ago and switched to Teksavvy. Yes, it's still Shaw being re-sold but at least I was one company removed from those a-holes. Then I switched to Freedom internet when Freedom was still its own thing. Now it's owned by Shaw and over the past year has gotten worse and worse, predictably, and I'm probably going to jump ship. If anyone has suggestions for what's a good option nowadays I'd be all ears.

[calgarygeologist]

FU Parks Canada reservation system. The website becomes completely useless and unusable right before the booking window opens.

[topfiverecords]

Originally Posted by PepsiFree

Part of the problem these days is that everyone tries to solve everything over email instead of the phone.

Sometimes you do have to buck up and just call someone. Usually a good way to get your business handled quickly.

Or went into the chat and poorly explained their issue, and if you're actually not chatting with AI and a real person they have 16 support chats active at one time. Wonder why you're not getting your issue resolved.

I just call the proper number. Request to speak to an agent. Explain myself clearly and politely. Let them do their work. Listen to the rooster, and Bam, my issues are resolved.

[Minnie]

NVM, quoted wrong post.

[Minnie]

Originally Posted by Fuzz

I wish you the best of luck and your optimism is admirable. Pro tip from someone who has been through their games several times. If it keeps going, you can go here:


https://www.telus.com/en/about/leadership-team


find the most useful person for you. In this case, probably Zainul Mawji. Telus email is in the format FirstName.LastName@Telus.com. So Zainul.Mawji@telus.com. Send them a firm, but not ranty email explaining exactly how they ####ed up and continue to #### up. Someone from their executive team will get back to you. That's about the only way I've ever resolved anything with Telus, and why I refuse to ever use them for anything, ever.

I am tenacious. It will happen because I will never let this go until it's made right. When Rogers took over from Shaw, they royally effed up our mobility billing. I sat online and the phone for 5 hours, with minimal results. So, I went directly to the CCTS, and it got handled very quickly after that. I have some emails & phone numbers from Telus from when we were with them & they effed us up, so I can use those too, provided they're still accurate. One way or another, this will happen because I will not stop until it is handled to *my* satisfaction.