AHS experiencing Alberta-wide network outage, impacting some services

[RedHot25]

This was in the Alberta politics thread, but I think is noteworthy in posting here for greater awareness.

https://calgary.ctvnews.ca/ahs-exper...ices-1.6242209

While AHS says EMS dispatch is functioning and calls to 911 are not affected, Health Link 811 is only available in a limited capacity.

"Wait times will be longer than usual as we restore full service," said AHS in a statement to CTV News.

In an emergency, people should continue to call 911.

https://sites.google.com/view/ahsnow?pli=1

Last updated: 10:30 a.m. January 23, 2023

For Albertans
This page provides updates on the current network outage. Please continue to visit AHS.ca for your health information.

AHS is experiencing a network outage, which is impacting some services across the province. EMS dispatch is functioning with back-up procedures and calls to 911 are not affected. In an emergency, people should continue to call 911.

Our teams are currently using downtime procedures, which are immediately put in place if an electronic system isn’t available. This ensures we can continue to provide patient care.

HealthLink 811 is available in limited capacity. Wait times will be longer than usual as we restore full service.

For Staff & Physicians
AHS is experiencing a provincial Network outage.

We are working to resolve the issue as soon as possible and will provide updates.

Appears to be an issue with the DNS Name resolution. This service is required for any of our IT systems and many clinical systems to function.

All Clinical systems and Connect Care applications are down.

Connect Care users please refer to Connect Care Manual - Downtime Support.

For those users connecting to the AHS network remotely through Netmotion, to access Microsoft Teams and Microsoft Outlook:

Disconnect Netmotion.

Close and Relaunch Microsoft Teams and Microsoft Outlook.

Please note: this will not help impacted users on AHS sites.

[RedHot25]

https://twitter.com/user/status/1617577736297644034

https://twitter.com/user/status/1617555235337310209

[Yeah_Baby]

sounds like they're postponing on urgent surgeries that were booked for today.

[RedHot25]

Just updated: https://sites.google.com/view/ahsnow?pli=1

Last updated: 11:50 a.m. January 23, 2023

For Albertans
This page provides updates on the current network outage. Please continue to visit AHS.ca for your health information.

Alberta Health Services (AHS) continues to experience a network outage, which is impacting some services across the province.

EMS dispatch is functioning with back-up procedures and calls to 911 are not affected. In an emergency, people should continue to call 911.

Our teams are currently using downtime procedures, which are immediately put in place if an electronic system isn’t available. This ensures we can continue to provide patient care.

As a precaution, AHS is postponing some elective, non-urgent surgeries until the outage is resolved. All patients will be contacted directly, and procedures rebooked as soon as possible. Emergency and urgent surgeries are continuing.

Community lab services are also being impacted and will be reduced at some sites. Urgent results are communicated by fax and/or telephone.

Health Link 811 continues to be available in a limited capacity. Wait times will be longer than usual as we restore full service.

We continue to work on restoring services as soon as possible.

For Staff & Physicians
Due to the provincial network outage, we are experiencing some impact to patient care. Some non-urgent surgeries are being postponed. All affected patients will be contacted directly and rescheduled as soon as possible. Emergency surgeries are continuing. Community lab services are also being impacted and appointments will be reduced at some sites. Critical lab results will continue to be available by phone or fax.

We continue to work on restoring services as soon as possible and appreciate our teams support and understanding.

Please continue to use downtime procedures as necessary.

Connect Care users please refer to Connect Care Manual - Downtime Support.

For those users connecting to the AHS network remotely through Netmotion, to access Microsoft Teams and Microsoft Outlook:

Disconnect Netmotion.

Close and Relaunch Microsoft Teams and Microsoft Outlook.

Please note: this will not help impacted users at AHS sites. Microsoft Outlook and Teams are still available on AHS mobile devices.

For those with email access, please share this information with your teams verbally as needed.

[RedHot25]

https://twitter.com/user/status/1617606980876783616

https://twitter.com/user/status/1617614261660037120

[aaronck]

It's back up FYI- not sure what the issue was but I'm sure there will be a release at some point

[Yeah_Baby]

Originally Posted by aaronck

It's back up FYI- not sure what the issue was but I'm sure there will be a release at some point

I have a source* that confirms it's only partially up for them.


*I'm very close to this source. Some may even say we're the same person.

[RedHot25]

AHS is starting to confirm sources inside info....

https://twitter.com/user/status/1617621537586294784

[aaronck]

Originally Posted by Yeah_Baby

I have a source* that confirms it's only partially up for them.


*I'm very close to this source. Some may even say we're the same person.

Might be an Edmonton thing- Are you on an AHS site or remote?

[Yeah_Baby]

Originally Posted by aaronck

Might be an Edmonton thing- Are you on an AHS site or remote?

My source isn't on site today.

[D as in David]

Can get into my health records now, whereas, I was unable to earlier.

[RedHot25]

Outage is apparently resolved, with services in process of returning to normal.

[cral12]

it was provincial and a lot of things not yet operational

[Sylvanfan]

My wife is a purchaser for one of the large Hospitals in Edmonton. Couldn't do much of anything until about 2:00 today when the system they use came back online.

[cral12]

Originally Posted by RedHot25

Outage is apparently resolved, with services in process of returning to normal.

Majority of AHS cpu systems were not back until last night for many services (they, of course, prioritized ICUs, emerg, etc first) - today will be rough for many parts of the healthcare system.