Flames Fan Attic Pre-Christmas Sale

[Maritime Q-Scout]

One thing I'm confused about is the website has crested players jerseys for Brodie, Baertschi, and Monahan but that's it.

So I guess you have to purchase a jersey and lettering package. At checkout I put in the lettering information.

Shouldn't they at least have a drop down menu of players names and numbers?

Why are men's jerseys on the second page of the site? Wouldn't you think they'd be their biggest sellers and should be first, rather than a pink child's jersey?

The lettering option should be with the jerseys and not separate. My luck I'd order a men's jersey with a toddler's lettering.

Do they not sell SCF Patches for 86, 89, 04? If I purchased a vintage jersey I'd love to have the 89 patch on it.

[2ArmBands]

Originally Posted by Maritime Q-Scout

One thing I'm confused about is the website has crested players jerseys for Brodie, Baertschi, and Monahan but that's it.

So I guess you have to purchase a jersey and lettering package. At checkout I put in the lettering information.

Shouldn't they at least have a drop down menu of players names and numbers?

Why are men's jerseys on the second page of the site? Wouldn't you think they'd be their biggest sellers and should be first, rather than a pink child's jersey?

The lettering option should be with the jerseys and not separate. My luck I'd order a men's jersey with a toddler's lettering.

Do they not sell SCF Patches for 86, 89, 04? If I purchased a vintage jersey I'd love to have the 89 patch on it.

Just ordered a Monahan retro jersey...I definitely feel your frustration. The whole setup is really bizarre to me, especially the "lettering package" Not the end of the world but yeah...could certainly be a lot more consumer friendly.

[chalms04]

Glad I read this, because I was going to stop at the Airport location after work to drop off a jersey.

[DownhillGoat]

Originally Posted by Maritime Q-Scout

Do they not sell SCF Patches for 86, 89, 04? If I purchased a vintage jersey I'd love to have the 89 patch on it.

Odd. I haven't looked in a while, but I thought the 89 jersey I bought there had a patch on it already?

- - - edit - - -

Went and checked. Yes it does but it's on the sleeve.

[rohara66]

Dome is also not doing 35% off cresting. Said its only online whatever that means.

I didn't want to lug around an extra jersey all game so I just paid full price. Not thrilled about that.

[FlamesFanStrandedInEDM]

Originally Posted by 2ArmBands

Just ordered a Monahan retro jersey...I definitely feel your frustration. The whole setup is really bizarre to me, especially the "lettering package" Not the end of the world but yeah...could certainly be a lot more consumer friendly.

Perhaps one of my students could help them set up a weebly page.

I bought a road Colborne tonight, such a ridiculous process!

[JonDuke]

Does anyone know....

If I buy another teams jersey, will they do the lettering here too?

[IamNotKenKing]

Originally Posted by JonDuke

Does anyone know....

If I buy another teams jersey, will they do the lettering here too?

They will (rightly) kick you out of the 'done for asking.

[P-DAZZLE]

Went to the Dome last night and got pretty terrible service. The website said they were open at 5:30 but they didn't let us in the door until after 5:30 after a Security Guard came and wrongly told us that they wouldn't open those doors until 6:15. They were setting everything up still and the guy actually said "You don't mind waiting a while, do you?" when we were ready to pay. Then they told us they didn't have the sale, that it was only online, after they called someone twice to ask. Ended up not buying a jersey and ordering online right after instead. It was all very disorganized and was terrible customer service. I don't blame the people working, but they don't have information they should and it makes the customer relations very poor. Was a huge waste of time.

[smiggy77]

Originally Posted by P-DAZZLE

Went to the Dome last night and got pretty terrible service. The website said they were open at 5:30 but they didn't let us in the door until after 5:30 after a Security Guard came and wrongly told us that they wouldn't open those doors until 6:15. They were setting everything up still and the guy actually said "You don't mind waiting a while, do you?" when we were ready to pay. Then they told us they didn't have the sale, that it was only online, after they called someone twice to ask. Ended up not buying a jersey and ordering online right after instead. It was all very disorganized and was terrible customer service. I don't blame the people working, but they don't have information they should and it makes the customer relations very poor. Was a huge waste of time.

bit of a weak link at the dome imo.

[rohara66]

Yea there's no sale at the dome. Not sure where that information came from but it's wrong.

[Drury18]

Weird, they still show it on the front page of the Fan Attic Website. And still no mention of it being online only either.

http://www.flamesport.com/store/

[albertGQ]

Hopefully someone in mangement from the Fanattic reads this thread and rights a wrong.

[FlamesFanStrandedInEDM]

Originally Posted by JonDuke

Does anyone know....

If I buy another teams jersey, will they do the lettering here too?

Don't do it, you will wait 2 months!

They have to order the jersey in (4weeks) then send it to get customized.

I'd recommend te costco deal. Extra $6

[jayswin]

Originally Posted by albertGQ

Hopefully someone in mangement from the Fanattic reads this thread and rights a wrong.

Fanattic's been awful for everything for years when it comes to this type of thing. Nothing will change at their level. The only hope is that someone in the Flames organization reads this and escalates it, as they're technically representing the Flames as their official store.

[Drury18]

I sent this thread to the Customer Service email and got this response:

Thanks for bringing this to our attention! My name is XXXX, and I am the new Specialty Sales Manger at Fanattic. Unfortunately, this being my first Christmas as Manager, I have not been as adept at thinking ahead as the previous manager was, so there for, did not have the foresight to put that this was an on-line only promotion in the slide. Being that Boxing day started out a weekend, I was not in to rectify this until Today.

I am definitely aware of how ancient our website is, and have been working with the upper management to have this corrected. Unfortunately, it is not a quick process, but know that there are some ideas in the works, and I am hoping to have some positive changes in the near future.

We are always open to constructive feedback, and I truly appreciate you taking the time to share with us what people are thinking! I will make sure that the thoughts and ideas expressed on the website are addressed by our team.

I hope you had a fabulous holiday season. Feel free to contact me again with any other thoughts or concerns.

[DownhillGoat]

Originally Posted by Drury18

I sent this thread to the Customer Service email and got this response:

How does anybody in retail management take Boxing Day off because it fell on a weekend? Boxing Day is bar none the most important day for a manager to be on deck.

[albertGQ]

Boxing Day wasn't even on a weekend. It was a Friday. And I don't think is even officially a stat holiday

[tvp2003]

Boxing Day was actually on a Friday this year...

EDIT: Beaten

[Maritime Q-Scout]

Say what you will, the manager took it like a champ.

Should he/she have been all hands on deck? Yes.

Did he/she deflect the responsibility to others? No.

His/her response could have been better, but it sure could have been a lot worse.

If anything it sounds like he/she wasn't ready for the position (or was put in the position with transferable skills to retail but not retail itself) and was burnt by inexperience.

Frustrating? Yes; but it was an appropriate response.