Quote:
Originally Posted by Rerun
I think that dealerships operate on different principles than used car lots like CarMax.
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They do.
Tell your friend to call the salesperson at Carmax and tell him to fax over everything he's 'signed'. Also have your friend tell him that he needs the documents in order to open up a case with AMVIC.
At that point, the salesperson will probably crap their drawers, as AMVIC (Alberta Motor Vehicle Industry Council)
generally sides on the side of the consumer.
Also, did he leave a deposit on the vehicle? Was he approved for financing? It's not only unethical, but it's illegal for the store to sell a vehicle to a client that is outside their budget. Depends if the sales consultant is part of the problem, or part of the solution.
Franchised dealerships are quite different than 'Carmax' and other pot lots. We've only ever had a few interactions with AMVIC at my store (and it sure as hell wasn't due to high-pressure sales tactics or strong arming people into vehicles they don't want to buy). Bigger dealerships seem to not want the pain in the ass, so they'll just refund the money and move on, even if there was an iron-clad purchase agreement or Bill of Sale.
At the very worst case scenario to the customer, we may keep a portion of their deposit IF they buy a car, sign, shake, give deposit, get approved for financing, we get the car all ready to go, apply 3M, paint protection, blah blah blah, have the car sitting out front all shiny for their pickup, and they call and cancel for no apparent reason. But I think anyone with good business sense would agree something like this is perfectly acceptable, even AMVIC does. We're out money and in the red, at that point.
