Shaw HD Box problem

[Ferarri]

So I just bought myself a Samsung 40 inch television with a shaw HD box (Not the PVR recording box). I phoned Shaw and they programed the initial set up for the box.

When I first hooked everything up I couldn't display anything in HD. About 30 min later the HD channels were working fine. Now I have no HD again. I unplugged the HD box and tried again, but I've had no luck.

Anybody else have a similar problem or know how to fix this? Thanks

[KTrain]

Call Shaw. That's the easiest way to fix the problem.

[ken0042]

I also think calling Shaw is your best bet.

Part of the problem for us is that you have also been vague about the problem. "I have no HD" doesn't tell us anything. Is there an error message? Do the channels show up in the guide? Can you tune to the channels? If so, what happens? How is your box connected to your TV?

[Prototype]

I think if you unplug the box, you wont have HD for a while until everything loads on to the box again. It's basically a 'restart button', by unplugging.

I'd call Shaw as well. They're able to do a diognostic on their side to see what the problem is, and most time's they just zap it from their end.

It could be that the signal isn't strong enough on your street (you'll get the old "we'll send a tech out"), or the cable you're using isn't hefty enough either.

Either way, Shaw will be able to determin that on their end.

[mrdeeds]

Originally Posted by Prototype

I think if you unplug the box, you wont have HD for a while until everything loads on to the box again. It's basically a 'restart button', by unplugging.

I'd call Shaw as well. They're able to do a diognostic on their side to see what the problem is, and most time's they just zap it from their end.

It could be that the signal isn't strong enough on your street (you'll get the old "we'll send a tech out"), or the cable you're using isn't hefty enough either.

Either way, Shaw will be able to determin that on their end.

I concurr. Even though I have done it before, unplugging might zap all the updates that have been installed.

When I had my HD box in a renovated basement, and had similar problems, mostly with sound, but not picture. I was told by the techs that it was a weak signal problem. There was too much splicing upon splicing. I actually had to disconnect 2-3 lines in order get the correct signal strength as well Shaw provided a signal booster.

Definitely call, they can do some amazing things over the phone and right through the cable connection. Not sure how staffing is now, but 2 years ago, 1-2 business days for a tech to drop by was about the norm.

[Dirty Mr. Clean]

Are you using HDMI or composite connects? If you are using HDMI you may have compatibility issues. So try composite to see if that is working. If composite is working then contact Shaw and tell your TV model and ask if it is compatible.

[Vulcan]

Originally Posted by Dirty Mr. Clean

Are you using HDMI or composite connects? If you are using HDMI you may have compatibility issues. So try composite to see if that is working. If composite is working then contact Shaw and tell your TV model and ask if it is compatible.

Composite won't give you a HD picture. I think you mean component which is HD and just a guess if he's getting any channels using HDMI, the HDMI is working.

[Nage Waza]

Apparently, HDMI is not compatible with shaw HD or HD PVR boxes. They certainly work, but only component is supported. On the other hand, both of my HD boxes have HDMI hooked up.

[Barnes]

Originally Posted by Nage Waza

Apparently, HDMI is not compatible with shaw HD or HD PVR boxes. They certainly work, but only component is supported. On the other hand, both of my HD boxes have HDMI hooked up.

This is not true. Why would it not be compatible?

[Prototype]

So, they don't work, but they work for you? Where's the logic there?

[Vulcan]

Originally Posted by Prototype

So, they don't work, but they work for you? Where's the logic there?

I think what it means is that Shaw doesn't support the HDMI connection, so if it doesn't work, that's your problem.