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Old 09-17-2008, 04:06 PM   #1
RougeUnderoos
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Default Fouled up Outlook

So there I was, happily minding my own business, trying to respond to an e-mail. I clicked "reply" and waited for almost 5 seconds for it to do what it's supposed to do, but it did not. Quickly my patience ran out and I hit control-alt-delete to see what was happening with my computer. I could hear it really running so I have a look and sure enough it's at 100%.

I think, what the hell could be doing so much? Firefox was at 25% and something called Winwordexpress.exe is at 75%. What the hell is winwordeexpress.exe? That can't be right so I end that process.

This all took approximately 10 seconds.

So, back to business. I go to respond to the e-mail again and I get an error: "Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook.

Hmm. This is new. It's now dawning on me that maybe I shouldn't have ended that process after all. So I do what any other computer illiterate does -- close it up and restart. Now Outlook won't even open. And this causes panic. So restart the whole works and hope for the best. Thankfully, it opens. But it still gives me that error and instructions on how to fix it.

So I follow the instructions (tools - options - mailformat - click the little box that says "use word to edit bla bla bla" - apply). Hooray!

But nope, I go back to reply (still to the same damn e-mail) and I get the same message. So back to mailformat, and the box I just checked is unchecked.

Clearly I screwed something up, but I do indeed have Word on this computer. It's open right now. It doesn't want to accept that though.

Any ideas on how to remedy this problem?

It doesn't seem to be a big deal, because I can still use it, but it just looks different. It gives me blue text (which I am capable of changing) and formats everything differently.
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Old 09-17-2008, 04:23 PM   #2
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I'm serious when I ask, have you restarted your computer? Sounds like it could be something that loads up with windows for your email editor.

I'm no expert, but that may help.
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Old 09-17-2008, 04:26 PM   #3
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When I worked in IT we told people to not use Word as their email editor; as it would sometimes go sideways.

Use <Tools><Options><Mail Format> to take Word off as your editor for now anyways.
Edit- just saw you followed that step already- sorry.
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Old 09-17-2008, 04:43 PM   #4
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You messed it with. It will now show you who is the master.
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Last edited by Locke; 09-17-2008 at 04:48 PM.
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Old 09-17-2008, 04:49 PM   #5
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Ha ha, that's quite a diagram, and pretty true.

I messed with it. I am the "poor ".

And yeah, I restarted the computer.
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Old 09-17-2008, 04:57 PM   #6
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Try doing a detect and repair in outlook, it's in the help menu.. I've seen a few cases where that actually fixes stuff like this.

EDIT: It's called Office Diagnostics I guess in Office 2007 now.
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Old 09-17-2008, 05:06 PM   #7
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Quote:
Originally Posted by RougeUnderoos View Post
Ha ha, that's quite a diagram, and pretty true.

I messed with it. I am the "poor ".

And yeah, I restarted the computer.
I took it down, there was some NSFW language right on the picture. I didnt want to be curb-stomped by any of the over zealous mods around here.
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The Beatings Shall Continue Until Morale Improves!

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The World Ends when you're dead. Until then, you've got more punishment in store. - Flames Fans

If you thought this season would have a happy ending, you haven't been paying attention.
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Old 09-17-2008, 08:42 PM   #8
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If you're using Windows XP or Vista, have you tried System Restore?
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Old 09-17-2008, 10:50 PM   #9
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Windows Outlook? KILL IT!! KILL IT NOW!!!
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The World Ends when you're dead. Until then, you've got more punishment in store. - Flames Fans

If you thought this season would have a happy ending, you haven't been paying attention.
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