OK, was this rude or just me?

[jolinar of malkshor]

So I was in the line at Tim Hortons last night. The line up was pretty long, about a 10 minute wait. There were two cashiers and thats all working. No other people making the orders, just the cashiers. In front of me were a couple. I know they were a couple because they were kissing each other in line. It so happened that the two cashiers had finished dealing with their customers at the same time just as the couple were about to walk up and order. What I expected was that the couple would go to one cashier and then I would go to the other cashier. Nope. The guy went to one cashier and the girl went to the other. They both proceeded to order sandwich combos. So now, instead of one cashier being tied up with the couple both are. So the entire line has to wait about 3-5 mins while both of the sandwiches are made and paid for. All I wanted was a coffee and I am sure there were others in line that only wanted a coffee as well.

Why would they do that? I think it was rude and inconsiderate. If I was at some other place I would have expected the cashier to ask the other one to make the sandwich for him so he could continue serving other people but that didn't happen and I didn't expect the Tim Hortons cashier to think of that.

Thoughts?

[Dan02]

I wouldn't say this is rude as they probably wanted to pay seperatly or something, now as to incompetent employees working at timmys?? you don't say.

[jolinar of malkshor]

Originally Posted by Dan02

I wouldn't say this is rude as they probably wanted to pay seperatly or something, now as to incompetent employees working at timmys?? you don't say.

They couldn't pay for them seperately at the same till?

[Dan02]

Originally Posted by jolinar of malkshor

They couldn't pay for them seperately at the same till?

so you wanted to jump line is what your asking???

So next time i notice that someone in front of me in line is ordering a combo and i am as well I should let the people behind me jump line because i am ordering a combo too?

They were 2 seperate customers, if the Timmys employees had a clue then one of them would have mad both sandwhichs and the other take more orders. Your Beef is misplaced in this case.

[Dion]

I'm not a coffee drinker, but if i was going to Timmes for a cup of java i'd probably use the drive thru. You have to expect that incidents like you posted happening.

Chances are the couple choose to go to seperate cashiers as they probably felt they would have their orders processed at the same time as opposed to one cashier doing the first order and then the second.

[PowerPlayoffs06]

I don't think it was rude. You probably wouldn't have thought much of it if the cashiers hadn't finished at exactly the same time and one had gone up to place their order a minute or two before the other was able to at the other till.

What if they'd split up and were each waiting in a separate line, then whoever got to the cashier first would have the other one come over and join them to order? I think that's kinda rude. I see it all the time at movie theater concessions.

[Dion]

Originally Posted by Dan02

They were 2 seperate customers, if the Timmys employees had a clue then one of them would have mad both sandwhichs and the other take more orders. Your Beef is misplaced in this case.

They were a couple and 99% of the time couples order thier food together. What happened was probably an anomoly.

[Dan02]

Originally Posted by Dion

They were a couple and 99% of the time couples order thier food together. What happened was probably an anomoly.

don't disagree, just didn't know there was a rule which states that couples must order together, which OP is seeming to imply.

[Mike F]

Originally Posted by jolinar of malkshor

So I was in the line at Tim Hortons last night. The line up was pretty long, about a 10 minute wait. There were two cashiers and thats all working. No other people making the orders, just the cashiers. In front of me were a couple. I know they were a couple because they were kissing each other in line. It so happened that the two cashiers had finished dealing with their customers at the same time just as the couple were about to walk up and order. What I expected was that the couple would go to one cashier and then I would go to the other cashier. Nope. The guy went to one cashier and the girl went to the other. They both proceeded to order sandwich combos. So now, instead of one cashier being tied up with the couple both are. So the entire line has to wait about 3-5 mins while both of the sandwiches are made and paid for. All I wanted was a coffee and I am sure there were others in line that only wanted a coffee as well.

Why would they do that? I think it was rude and inconsiderate. If I was as some other place I would have expected the cashier to ask the other one to make the sandwich for him so he could continue serving other people but that didn't happen and I didn't expect the Tim Hortons cashier to think of that.

Thoughts?

Am I right that the cashiers take the order and make the sandwiches?

If so, I don't think this is that big of a deal. Instead of having one cashier tied up twice as long, you have twice the cashiers tied up half as long.

There's likely a bit of wasted time in ringing up 2 bills, but likely only 20-30 seconds.

[Maritime Q-Scout]

I don't think it's so much a rule, as it is rather odd.

Reasons being:

- there usually is a thought of the people behind you, if you both order from the same till at the same time you get your food just as quick if not quicker than ordering separately (economies of scale)

- I'd have said I have two combo orders but want to pay separately, which I do all the time when I'm at Tim Hortons, or the Dollar Store, Wendy's or running around and picking up orders for others and myself.

- But it is their right to order separately, nothing says they have to order at the same time. I must admit I agree with you, it's incredibly frustrating when the person in front of you orders a combo and you just want a coffee (I take mine black so it's really quick and easy, and I end up standing there for much much longer than the 3.2 seconds it takes them to make it)

[jolinar of malkshor]

Originally Posted by Dan02

so you wanted to jump line is what your asking???

So next time i notice that someone in front of me in line is ordering a combo and i am as well I should let the people behind me jump line because i am ordering a combo too?

They were 2 seperate customers, if the Timmys employees had a clue then one of them would have mad both sandwhichs and the other take more orders. Your Beef is misplaced in this case.

Jump the line? What are you talking about? That example is totally different than what happened.

So a family of 10 should all go individually to the cashier?

[FurnaceFace]

It would have pissed me off too.

It might have taken half the time to make the orders but by one employee making both sandwiches the people inconvenienced by the time would have been the couple (and they could have just spent the extra time continuing their public display of affection) instead of everyone else in line being inconvenienced. By the time cashier 1 finished the sandwiches most people in line (if they were all getting drinks) would have been through the queue.

[REDVAN]

Originally Posted by jolinar of malkshor

Jump the line? What are you talking about? That example is totally different than what happened.

So a family of 10 should all go individually to the cashier?

I think it's pretty obvious that they weren't paying together, and as such are two separate orders. No big deal, I don't think it's rude. Maybe they are a couple that just started dating, or for some reason didn't want to pay together?

If I was in line somewhere with someone, and we were ordering separately, then who cares? I do this all the time- wait in line with a buddy, and then go to a different cashier. If someone ever said something to me about that being rude, I would give them a piece of my mind. Personally, I think you are making a big deal for no reason.

[Teh_Bandwagoner]

I have no issue with this. In fact maybe it's better that some couples keep their own finances separate :P

[Russic]

hmmm, that's a tough one. Technically they did nothing wrong, but I see your problem with it. It would irk me as well ... although people in tim horton line-ups tend to annoy me for some reason anyways. I'm going to give it a 45% inconsiderate rating as they broke no actual rules, just unspoken ones.

[jammies]

I think the dude was rude for not offering to pay for his gf's sandwich. Cheapskate.

And if I'm in line with a buddy of mine, and it's busy, I'll order for both of us and just either pay for it myself, or else get the cash off him if he wants to pay his share. It might not be rude to go to separate tills, but it certainly doesn't qualify as considerate, either.

[Staypuft]

Unless it was some unusual Tim Hortons that does business differently than others, they would have paid, recieved their coffee + donut + whatever....and then moved off to the side to recieve their sandwich + soup + bagel.
I can't see it taking close to 5 minutes to recieve a coffee or other kind of drink and a donut.

So, if it did take that long, I'd be directing my ire more towards the ridiculously slow moving staff rather than the modern-day couple going dutch.

[jolinar of malkshor]

Originally Posted by Mike F

Am I right that the cashiers take the order and make the sandwiches?

If so, I don't think this is that big of a deal. Instead of having one cashier tied up twice as long, you have twice the cashiers tied up half as long.

There's likely a bit of wasted time in ringing up 2 bills, but likely only 20-30 seconds.

I would disagree that it would only save 20-30 sec. Like I said it took 3-5 mins to make both orders. If they both went to the same cashier, the clerk could probably have made the orders in almost the same time as one. Allowing the other cashier to process, who knows how many, coffee orders during that 3-5 min time period.

[missdpuck]

Originally Posted by jolinar of malkshor

I would disagree that it would only save 20-30 sec. Like I said it took 3-5 mins to make both orders. If they both went to the same cashier, the clerk could probably have made the orders in almost the same time as one. Allowing the other cashier to process, who knows how many, coffee orders during that 3-5 min time period.

AAAwwww just be thankful you have a Tim Hortons at all lol .We lost ours

[jolinar of malkshor]

Originally Posted by Staypuft

Unless it was some unusual Tim Hortons that does business differently than others, they would have paid, recieved their coffee + donut + whatever....and then moved off to the side to recieve their sandwich + soup + bagel.
I can't see it taking close to 5 minutes to recieve a coffee or other kind of drink and a donut.

So, if it did take that long, I'd be directing my ire more towards the ridiculously slow moving staff rather than the modern-day couple going dutch.

Like I said, there were only two people working. Maybe they were short staffed or some people went on a break but there was no one to make the orders other than the cashiers.