Question for Shaw employees "in the know"

[McG]

I am close to picking up an hdpvr but I noticed that the price has come down on both the official shaw site and on the futureshop.ca site.

I am in no particular hurry to buy this...so i was wondering if there is anything coming down the pipe from shaw that would make me wait or is it better to just buy now? I am wondering if there are any new models forthcoming?

is there any reason not to save money by buying it as futureshop or bestbuy versus spending the extra money to get it from shaw?

thank you for your thoughts!

[urban1]

Wont help you too much but when I bought my PVR last year Shaw had the newer version of the box first while the other stores were selling the order models.

Heres a good forum that might be able to answer your question:

http://www.digitalhome.ca/forum/forumdisplay.php?f=67

check out the main Shaw forum too

[Fobby]

the new model will be the 3416.. I believe that one does not have an analog tuner. So all the channels will be in digital format.

The one soundsaround selling was the 6412, 120gb with no HDMI. Futureshop is selling the 6416 with a 160gb and HDMI output. FYI, i bought the 6416 at Futureshop on the day of the soundsaround sale for 500 bucks. a Hack of a deal.

That's all I know.

[McG]

Thanks! Good info and I have some more research to do!

[SeeGeeWhy]

I have a question for Shaw employees "in the know" as well.

Why do I have to be in the process of cancelling my services before I get put through to someone that can actually help me resolve problems that I am having? It is very frustrating that the front lines of customer service can do so little (don't know, won't, can't... I don't know why, but it is true).

[DuffMan]

I just got a 3416 yesterday. It replaces the 6416

[calculoso]

Originally Posted by SeeGeeWhy

I have a question for Shaw employees "in the know" as well.

Why do I have to be in the process of cancelling my services before I get put through to someone that can actually help me resolve problems that I am having? It is very frustrating that the front lines of customer service can do so little (don't know, won't, can't... I don't know why, but it is true).

I'd say it depends on the problems you're having.

I just got a 6416 (off Ebay) and it was acting up - one day it would work fine, the next day it said nothing but "One Moment Please". I talked to 3 different Tech Support people, and they could communicate with it just fine, reset it just fine, etc. The last guy finally booked a trouble call.

When the guy came (figuring it was a signal strength problem), he found out that the problem was actually with some kind of flooding compound that they have in their underground lines. It was leaking into the splitter on my panel inside the house, and causing it to get sticky with the compound and cause intermittent signal problems, which I hadn't noticed.

Since he fixed it, I've noticed that my internet has been faster and I haven't had any TV issues.

Complicated problem, but definitely not something they would have been able to diagnose over the phone.

[worth]

is the only real diff between the 6416 and 3416 analog/digital tuners?

[McG]

Originally Posted by DuffMan

I just got a 3416 yesterday. It replaces the 6416

How is it? where did you get it? price?

[DuffMan]

Originally Posted by McG

How is it? where did you get it? price?

Great, except for the fact the fan goes into turbo gear every few minutes. A Shaw tech is coming out on Tuesday to replace. Got it at Shaw for $700