Interesting customer service story

[TheyCallMeBruce]

I was walking around downtown today and decided to visit a jewelry store. This place had an omega watch that I was interested in, so I went inside to have a look.

Anyway, as I was walking around, looking at the omega display case, a sales rep standing no more than 2 feet away from me just stood there like a stump. He never bothered to ask if I needed help, but just stood there. I thought this was a bit odd, so I turned myself around and asked if I can look at a watch I had my eye on. He lazily walks around to the display case and asks which one. I pointed the watch out. He reaches in, grabs the wrong watch and lays it on the counter, and walks away. I just stood there wondering if this guy is on drugs or something.

Anyway, I thought of complaining, but then I noticed that no one else seemed to be interested in my business. In the end I walked out.

It kinda got me thinking...I wasn't exactly wearing armani or versace, as a matter of face, I just had on a plain white collar shirt, pair khakis, and some cheap black shoes. Maybe they didn't think I could afford it? Too bad they weren't looking at my wrist

So anyone here ever had an experience like this?

[arsenal]

I experience this more often than not. I remember along time ago, I went into a clothing store in Bankers Hall with my g/f at the time (this is about 10 years ago), she was wearing her school uniform, and imediately, someone came over to ask if she needed any help. I was completely ignored, it was like I was invisible.

But that was the only place. I have been numerous places and have recieved little no service from the people people working there.
I will keep the names of the places to myself, but numerous electronics shops, hardware shops, etc. So it just isn't the snobby high end places that you get ignored at.
Interestingly enough though, I was in Lone Star Mercedes with my parents on the weeknd, and one of the sales reps actually asked me if I needed any help, before he asked my parents.

[Bobblehead]

I was at an auction on Monday. They come around a few times a year and sell of seized jewelery, watches, some cars (there's an add in the Herald Federal Auctions). My wife and I go, and I always hope I can get a nice watch for cheap (there was a Breitling (it was nice), a Chopard (very nice), and a bunch of Rolexes(I'm not a huge fan)), and see how much things go for.

In front of me in the line to look at the items is a guy with a t-shirt, cargo shorts and sandals. Later in the auction he was the highest bid on a 2006 Mercedes-Benz SL65 AMG, AND the highest bid on a Aston Martin! (combined, his bids were $165K)

Another fellow who didn't seem too confident in his bidding spent almost $200K (probably over with the extra 15% handling fee plus 6% GST) on various items.


So if they are judging based on what you wear, they are losing a lot of sales.

[lazy_programmer]

You would think they would know better, with all the wealth in Calgary and all. I remember reading somewhere we have highest number of millionaires per capita in Canada or North America.

[Bill Bumface]

Buying my first new car I was completely ignored at several places. Odd that the time I brought my dad with me I got immediate attention...

[TheyCallMeBruce]

Originally Posted by lazy_programmer

You would think they would know better, with all the wealth in Calgary and all. I remember reading somewhere we have highest number of millionaires per capita in Canada or North America.

Hey, do I know you lol. I think I do.