Undelivered Furniture

[jwslam]

Paid $500 for a couch. Upfront.
The furniture store said they can't deliver the couch I chose.
I have 1 year to choose another couch while they hold my money, otherwise the credit expires.
They're nice about it because of covid so I get 2 years.
Over the course of the 2 years I don't like any of their couch offerings.
Now this 'credit' is expired. I'm out $500. And I have no couch.

How is this legal? It's not, under the no-expiry gift card rules.



Conversely:
Westjet can take my money, put it into an expiring credit, and now I have not flown and have lost that money.

Prior to expiry I've tried multiple forms of getting to them: Online chat never goes anywhere. Phone line never gets through. Their online refund form doesn't do jack.

Why are there not more people talking about how wrong this is? I can't be the only one that ended up here.

[GGG]

Did you buy something from the Brick?

I thought west jet had been pretty good at extending credits a bunch of people I know are taking 2020 vacations

[jwslam]

Originally Posted by GGG

Did you buy something from the Brick?

Lol no that was just my anecdote on why this is so eff'ed

Originally Posted by GGG

I thought west jet had been pretty good at extending credits a bunch of people I know are taking 2020 vacations

Extended... Still expired.

[PepsiFree]

From WestJet website:

Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 12 months from the date your flight was cancelled. Sign in to your WestJet account to check your credit expiry date. Travel can occur after the expiry date.

Expired credits get new life.

We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. Credits that have expired or are set to expire between March 18, 2020 and September 30, 2021, will be reissued and extended for an additional 12 months. The clock starts again after your credit has been extended by WestJet.

If your credit has expired, we’re working on it — please allow time for your balance to show in your account.  

**Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry.