We've used USA transfers the last two times we went to the Barcelo (south of Playa del Carmen). Not a single complaint about them. They were on time picking us up both times, friendly drivers.
When you get to the airport in Cancun, get through immigration, *DO NOT MAKE EYE CONTACT OR TALK TO THE PEOPLE INSIDE THE AIRPORT*. They are timeshare sharks. You'll see a USA Transfers guy outside with a sign. They sign you in, someone grabs your bags, and then you get in a van and off you go.
They weren't the cheapest, but we were really happy with their service. That's why we went with them again the second trip back. I'd recommend them.
Enjoy your trip! I love the "Riviera"!
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