Enterprise Rental Charging Customer $47k for Mustang stolen from Enterprise Lot
Talk about being between a rock and a hard place!
Quote:
A Canadian women has been billed $47,271 for a 2014 Mustang GT Convertible that she had rented this past October by Enterprise Rent-A-Car. Kristen Cockerill states that she had dropped the vehicle off on Sunday evening to the Enterprise Rent-A-Car lot and that is where it was stolen. Apparently she hadn’t seen the fine print that states “vehicles returned after hours are the responsibility of the renter until inspected on the next business day.”
Quote:
After enjoying the vehicle for the weekend, she dropped it off at the designated area at the Enterprise Rent-A-Car and dropped the keys in the secure lock box as instructed. That is when the nightmare started as she got a call the next day from the rental company who found the keys, but not the car.
Quote:
The insurance company for Kristen Cockerill doesn’t feel the theft should be Cockerill’s problem since the car was no longer in her control when it was stolen. Enterprise Rent-A-Car feels otherwise
That's crazy. Under what circumstance can Enterprise begin to blame her? Also... am I to understand now that everytime I've rented a car the risk of theft has also been born 100% by me? Stay classy, Enterprise.
__________________
Quote:
Originally Posted by puckluck2
Well, deal with it. I wasn't cheering for Canada either way. Nothing worse than arrogant Canadian fans. They'd be lucky to finish 4th. Quote me on that. They have a bad team and that is why I won't be cheering for them.
Apparently she hadn’t seen the fine print that states “vehicles returned after hours are the responsibility of the renter until inspected on the next business day.”
the devil is always in the details.....
__________________
If I do not come back avenge my death
Maybe its not fair for the circumstances, but how is Enterprise to know whether the car was stolen from their lot or she went for a last minute joyride and crashed the car, and just popped the keys into their return slot?
Maybe its not fair for the circumstances, but how is Enterprise to know whether the car was stolen from their lot or she went for a last minute joyride and crashed the car, and just popped the keys into their return slot?
Video surveillance?
__________________
Quote:
Originally Posted by puckluck2
Well, deal with it. I wasn't cheering for Canada either way. Nothing worse than arrogant Canadian fans. They'd be lucky to finish 4th. Quote me on that. They have a bad team and that is why I won't be cheering for them.
If it's in the contract, it's in the contract. However, I think the company would have an easier time dealing with the loss than most customers. It is a detail that is a bit of a dick move to have that in the fine print (or anywhere in the terms of rental) but it is a reality. Certainly does suck to be in that ladies position.
I frequently drop cars off with Enterprise after hours (or even during business hours) at the Airport.
Some of the smaller airports don't have their station manned all the time, especially because the flights in and out are not always condusive with regular business hours.
This is ridiculous. Enterprise would have to take me to court to get their money. They would have to explain to a judge why I have to pay them $47k because someone else stole their car.
Just my feelings on the matter.
__________________
Huge thanks to Dion for the signature!
You mean where you sign in 3 spots to decline their coverage? IF you are not paying the fee they will make you do that, else they would have charged for it and it would be covered.
I have used my credit card insurance (aeroplan) for a ding in a car door and it was a breeze.
I've used my credit card to rent a car and waive the dealer insurance a few times. The rental places always stress that the credit card insurance doesn't cover you if you get into an accident. Is this just a statement to get you to buy their insurance?
From my credit card's page:
Quote:
Use your eligible TD Credit Card to charge the full cost of a car rental and the Auto Rental Collision/Loss Damage Insurance program will cover you at no additional cost. This insurance coverage means you do not need to purchase the collision/loss damage insurance coverage offered by the car rental company.
It seems to me I'm covered.
__________________
My thanks equals mod team endorsement of your post.
Quote:
Originally Posted by Bingo
Jesus this site these days
Quote:
Originally Posted by Barnet Flame
He just seemed like a very nice person. I loved Squiggy.
If it's in the contract, it's in the contract. However, I think the company would have an easier time dealing with the loss than most customers. It is a detail that is a bit of a dick move to have that in the fine print (or anywhere in the terms of rental) but it is a reality. Certainly does suck to be in that ladies position.
If it's in the contract, it's in the contract, but that doesn't mean it is enforceable or fair.
As far as her credit card insuring the loss of the vehicle, her credit card company may very well take the same stance as her insurance company.
Quote:
The insurance company for Kristen Cockerill doesn’t feel the theft should be Cockerill’s problem since the car was no longer in her control when it was stolen.
Nah. In my car insurance policy it says it will cover car rentals. I wanted to make sure of this, before my trip to Winnipeg last November. Sure enough...my policy covers insurance on car rental. Intact told me "no, don't pay for the additional insurance. You already pay for that in your policy. Make sure you decline it."
If it's in the contract, it's in the contract, but that doesn't mean it is enforceable or fair.
Agreed. You can hide in fine print somewhere that enterprise legally has first dibs on your wife on your wedding night, but good luck getting a court to agree to that.
Obviously a silly example but between that and this story is obviously a line.
__________________
Quote:
Originally Posted by puckluck2
Well, deal with it. I wasn't cheering for Canada either way. Nothing worse than arrogant Canadian fans. They'd be lucky to finish 4th. Quote me on that. They have a bad team and that is why I won't be cheering for them.
If it's in the contract, it's in the contract, but that doesn't mean it is enforceable or fair.
This. If it's her insurance company that's going to be handling it then they'll probably have a good idea if they can win in a court battle. Maybe Enterprise would avoid court just to not have the clause tested in court even.
__________________ Uncertainty is an uncomfortable position.
But certainty is an absurd one.
Enterprise Rental Charging Customer $47k for Mustang stolen from Enterprise Lot
