iMac problem

[Mccree]

So for whatever reason I cannot start itunes. Everytime I do I get the following error:

Process: iTunes [1599]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.5.2 (10.5.2)
Build Info: iTunes-10521101~1
Code Type: X86 (Native)
Parent Process: launchd [565]

Date/Time: 2011-12-19 19:24:44.838 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 636570 sec
Crashes Since Last Report: 3747
Per-App Interval Since Last Report: 266193 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 4D9124D7-9242-4EAC-ACC4-E712F4CF87E3

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000012ff764
Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Any thoughts before I take it in to shop tommorrow? There is more to the error report that I can post if needed.

[MarchHare]

Obvious joke that is actually legitimate advice: did you try turning it off and on again?

[Mccree]

Originally Posted by MarchHare

Obvious joke that is actually legitimate advice: did you try turning it off and on again?

Rebooted a few times and re-installed itunes. But come to think about it I didn't uninstall itunes before I did.

[silentsim]

Try this. Download AppZapper trial. Drag iTunes.app into AppZapper after installed. Zap all files related to iTunes except your music library XML. Empty trash. Reinstall iTunes. This will delete corrupt preference files

[Mccree]

Originally Posted by silentsim

Try this. Download AppZapper trial. Drag iTunes.app into AppZapper after installed. Zap all files related to iTunes except your music library XML. Empty trash. Reinstall iTunes. This will delete corrupt preference files

In the appzapper box I don't see the xml file

[Mccree]

I should add I was able to install firefox as safari was having issues. I went to install the flash plug in's and got a similar error.

Would an upgrade to lion help?

[Mccree]

appzapper uninstall and itunes re-install no good. Such a weird problem.

[silentsim]

Open disk utility, select your hd. Go to first aid tab and repair disk permissions

[Mccree]

Originally Posted by silentsim

Open disk utility, select your hd. Go to first aid tab and repair disk permissions

Done and still a no go. I was hoping it was a simple fix but it looks like its not. I will take it.

It seems that no program will run. GarageBand, iMovie iPhoto all have the same problem. As does Texas poker and numbers and pages. Seems to be some serious issues here. I guess I am taking it in.

[sclitheroe]

I would drag Safari to the trash, and empty the trash. I'd do the same with iTunes.

Then, download Safari from Apple via Firefox and re-install it. Reboot, and then re-install iTunes.

See if that helps. A bad Safari install is exceptionally rare, but it can be uninstalled and reinstalled even on Macs. Safari is used by iTunes for rendering the App Store, so the fact that they both have issues points to a bad Safari install.

[Mccree]

Originally Posted by sclitheroe

I would drag Safari to the trash, and empty the trash. I'd do the same with iTunes.

Then, download Safari from Apple via Firefox and re-install it. Reboot, and then re-install iTunes.

See if that helps. A bad Safari install is exceptionally rare, but it can be uninstalled and reinstalled even on Macs. Safari is used by iTunes for rendering the App Store, so the fact that they both have issues points to a bad Safari install.

HUGE THANKS. THIS WORKED LIKE A CHARM.

One final question. I have mynitunes library on a external drive. I change the location in the prefereances to that mdrive but nothing shows up in iTunes. How do I fix this?

Fixed the library thing. All is well in my world now. Thanks again. What would have caused this problem. I only thing I did was sign up for iTunes match. I will blame the kids.

[silentsim]

Hold down option and open iTunes. Should come up with a dialog to pick library

[sclitheroe]

Originally Posted by Mccree

HUGE THANKS. THIS WORKED LIKE A CHARM.

One final question. I have mynitunes library on a external drive. I change the location in the prefereances to that mdrive but nothing shows up in iTunes. How do I fix this?

Fixed the library thing. All is well in my world now. Thanks again. What would have caused this problem. I only thing I did was sign up for iTunes match. I will blame the kids.

AWESOME! I'm glad this little trick helped. I have no idea what happens to Safari to cause something like this to happen - like I said, it's extremely rare as far as I can tell. I've only seen it once, on a machine I had to fix over in Dubai of all places, and I discovered the issue via MS Outlook 2011 crashing when rendering only HTML formatted emails. Anything on a Mac that relies on webkit to render web views inside the app is potentially affected by these kinds of issues.