Bell Mobility

[Deelow]

These bas**rds have really p*ssed me off. They are having some sort of billing system swap with the end result being that none of their customers have seen a bill in over 3 months. OK whatever, 2 weeks ago they had the audacity to shut off my service without warning me so I called them up.

Deelow: Why did you cut my phone off?
Some broad in Montreal: Because you haven't paid your bill
Deelow: You haven't sent me a bill
Montreal: I know.
Deelow: WTF? Well, tell me what I owe you and I'll pay it?
Montreal: I don't have that information, we don't have the new system info up yet.
Deelow: Turn my god damn phone on back.
Montreal: OK

So I put $100 on it, not knowing how much I owe...it should have been more than enough to keep them quiet until they get the billing sorted out. I tried to make a phone call today and my phone service is disconected again and it's too late to talk to anyone over there, I still haven't seen a bill. I have been less than impressed with Bell's customer service. There is also an issue with them charging me for a loaner phone when the one I just got from "Bell World" was defective. It's funny this crap was the main reason I left Telus..I almost miss them now.

Anyone else having problems with Bell? Are they good with customer complaints? This is garbage...but at least it's not Enmax.

[Yellefan]

If their cell phone customer service is anything like the customer service I had with my expressvu dish I would say run now-- run while you can!

[I-Hate-Hulse]

I 'm surprised to hear you bad stories with Bell Mobility Deelow. I fled Hell-us after the Clearnet subscriber fiasco (forced upgrade of phones) at a time when business use of my phone was hitting $250 a month. The worst part of all of this was that took 45 FREAKING minutes to get through to Telus Customer Service to even talk to someone, who of course did nothing. I particularly enjoyed getting transfered 4 times between Telus East and West. :angry:

Went to Bell Mo and have nothing but good things to say about them. They lost an upgrade credit for a phone but after calling CS to enquire they just took care of it on the spot. Explains why my "new" bill was a $27 credit. Most CS types I've dealt with were extremely efficient and polite and reasonable.

When I first got my phone I had unlimited LD in AB and BC for 2 months. Except they forgot to turn it off for 14 months. So of course eventually they did catch up and turn the thing off in a month where I had made a particularly large # of LD calls. Was like $120 or something. I called them up and tried to explain the situation and try the hey-we-both-screwed up routine on them. The CS took pity and tried it out with his manager but he got over turned. I wasn't expecting a good outcome but at least he tried.

As for your fiasco, if they've levied any additional charges to turn off your service or interest - make sure you call back and try to get that removed. Just be reasonable with the CS - most have some sense of reasonableness. My usual thing is to get off a call with an uncooperative CS if I happen to get one and call back in a few. As long as there's enough good ones in the pool it's not so bad (definately not the case with Telus Mobility)

[BlackArcher101]

My dad went to use his cell phone while on the highway one day, and found out it was disconnected. When he got home, he called Bell and asked what was going on. They said he hasn't paid his bill in 6 months and that they cut him off because of it. Funny thing is, he was on a preauthorized bill payment plan. So how they didn't get the money is beyond me. His statements says that he paid, but Bell is sticking to what they say and demanding the money. Quite a little war going on.

[vernon30]

I haven't received a bill from Bell for over 3 months either which I agree is absolutely ridiculous, I've been paying them an estimate each month but I am getting really tired of it.

I understand you need to change billing systems sometimes but to be down for 3 months, if we did that in my business we'd be shot.

[Deelow]

Originally posted by BlackArcher101@Aug 26 2004, 05:58 PM
Bell is sticking to what they say and demanding the money. Quite a little war going on.

This what I am afraid of. Every customer now has a new account #, when I gave them $100.00 I used my old acount # because I hadn't received a bill with my new one. I get the feeling that this money I sent them has been lost.
I will be calling them shortly.

[InSutterWeTrust]

I had cancelled my cell phone contract with Bell back in May, it wasnt till July when I got a bill finally. Mid-June I called Bell asking where it was they said they were changing there system they told me it was gonna be fixed by the end of July. So in July I paid the rest of my final bill off and it wasnt till yesturday that I got a confirmation which said it had finally been paid. Good luck Deelow with this, Bell usually isnt like this, thats why I origanlly switched from telus to Bell becuase of customer service issues. But like Fotze had mentioned he had to get a hold of the CRTC for Sprint I think you should do the same here, cause thats crap.

[Deelow]

ON HOLD

[InSutterWeTrust]

So how long were you on hold with Bell for? And how much B.S. did they feed you?

[Deelow]

They were pretty good. They lost my money, or have no record of it but said it was a common problem with the change over. He said they would "look for it".
I told them that I'd appreciate if they didn't just turn my phone off without contacting me first. He said they would call me if they can't find the $$$.

I think I'm still gonna send a complaint in but I don't think this was the guy to talk to about that. He was pretty helpful. I think it's pretty bush league to assume that your customers aren't paying when you know you are having billing problems.
Anyone know who I should talk to about that? They say they answer all email complaints within 2 days. Maybe I'll try that?

[Cowboy]

Originally posted by Deelow+Aug 26 2004, 12:46 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Deelow @ Aug 26 2004, 12:46 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-BlackArcher101@Aug 26 2004, 05:58 PM
Bell is sticking to what they say and demanding the money. Quite a little war going on.

This what I am afraid of. Every customer now has a new account #, when I gave them $100.00 I used my old acount # because I hadn't received a bill with my new one. I get the feeling that this money I sent them has been lost.
I will be calling them shortly. [/b][/quote]
Same thing happened to a friend of mine