Problems with TELUS email?

[hah]

Any one having issues with TELUS email.

We had Telus change some spam settings on the weekend and because of the changes we cannot get email.

Telus told us it would be 24 hrs which was 7:30 pm yesterday. we are unable to get email from outlook, Telus web site and BB.

People are getting notice that the email has "failed permanently."

When dealing with Telus they claim they are working on it. It is only affecting people who changed email settings.

Any suggestions? I cannot believe they cannot restore the settings back.

Way to go TELUS.

[Rathji]

Originally Posted by hah

Any one having issues with TELUS email.

We had Telus change some spam settings on the weekend and because of the changes we cannot get email.

Telus told us it would be 24 hrs which was 7:30 pm yesterday. we are unable to get email from outlook, Telus web site and BB.

People are getting notice that the email has "failed permanently."

When dealing with Telus they claim they are working on it. It is only affecting people who changed email settings.

Any suggestions? I cannot believe they cannot restore the settings back.

Way to go TELUS.

I have some ideas about what might be going on, but need some clarification to be sure.

What did they do when they 'changed some spam settings'? Did they just send you an email saying they changed something, or get you to change some settings in your email client? If you can provide details it might help clarify.

I am guessing they made some DNS changes and subsequently changed them back due to a problem. If this is the case, then be patient and it will start working again like they said and there isn't much that can be done to speed it up. If this is not what they changed then maybe they are just idiots.

[hah]

Hi Rathji

We had TELUS change our spam filter from tag to delete, however, for what ever reason the password need to be reset, because of this we did not have acces to the mail.

I spoke with TELUS after posting and they did another reset of the p word and all seems to be working.

We did not get any email from sunday on as the server bounced the emails back. ( According to TELUS) we are not able to get any of the missing emails.

IS this what you have heard?