Customer Service "Horror" or "Comedic Stories"

[Maritime Q-Scout]

ok, I've worked retail off/on for the last four years. I like some of the stories, the wacko customers, and the people I worked with. Am I sad it's over... not really, but some things I'll miss:


I got a DVD player for Christmas, and my TV only has the spot where the cable screws on.

you need an RF Modulator sir, they run $49.99

isn't there an adapter or something?

well that'd be the modulator

no I mean something like a few dollars

sorry, just the modulator

no I've seen an adapter that'd do it.

well sir, you've seen a phono to coax adapter, and you're partially right, it will allow you to hook one of your three coloured phono plugs into your television, however it won't work.

well why NOT?!?!?!

because your DVD player sends our a radio frequency signal, something your television does not accept, if you merely put an adapter onto your cord and plug it in nothing will happen, and you won't even be able to watch your cable. What you need is an RF modulator that will transform your Radio Frequency signal to an analog signal your TV will accept, in other words you need to go from Digital to Analog, the RF Modulator is the only thing we have that will do that, you can even hook your cable into this so you don't have to unhook your cable or DVD player when you want to use the other... and it's $49.99

but that's how much the DVD player cost, why don't they tell you that?

well most TVs for atleast the least 5 years (trying to be nice and not say the last gazillion years) has had the red, white, and yellow inputs on it. Why they don't specifically tell you I don't know, if I was in a position to put that on the box, then I wouldn't be standing here.


************************************************** *********

Ok I hooked my DVD player up to my TV but the thing won't work, I got my friend who's an electronics expert (ok, sidebar, if you're an electronics expert, or a computer expert, or if you refer to someone as an expert in anything, they know JACK, you ain't foolin' anyone) to hook it up, it's a piece of junk.

alright sir, so you have the DVD players cords hooked up, yellow to yellow, white to white, and red to red

YES I'm not a moron

ok, and you're not getting any picture OR sound?

NO, THAT'S WHAT I'M TELLING YOU (yelling at the guy trying to help you instantly means that they know the layout of your entertainment system)

ok sir, is your TV on channel 3 or 4 by chance?

Yeah it's on channel 3, same as the VCR, and nothing, piece of crap

well sir you need to put your TV onto it's video input

Video input? What's that? My TV doens't have one of those

sir, if you can plug the DVD player into your TV you have a video input, do you have the remote there?

= now it goes one of two ways

1. they read off the buttons on the remote being p*ssed off that I don't instantly know that their remote has a "TV/Video" button, and not an "input" or "video" or "tv/vcr" or "line" button

2. they don't have the original remote, it's MIA, in the garbage, dropped in the kitchen sink (litterally a responce I had, I couldn't make that up) to which they get p*ssy that they can't do it unless there's a button on the TV itself... which is rare, and of course they never have it.


**************************************************

what do you mean you can't look up the reciept for something I bought at the store across town?

sorry we can only look up our reciepts and extended warranties, did you get the extended warranty?

no, they're good for nothing (obviously not if I could solve your problem right now if you had it)

then you'll have to go to the store you bought it at

what?!?!? but that's out of my way, that's very inconvenient (what do you mean... you originally bought it there!!!)

*************************************************

what do you mean my cell phone isn't covered under warranty?

it's wet sir, it doesn't cover water damage

THIS IS POOR CUSTOMER SERVICE!!!!

(no it's just not idiotic customer service, having to REPLACE a $300-$500 piece of equiptment)

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speaking of cell phones, why can't people understand that cell phones aren't really free... you get a discount for signing a contract

"my cell phone is broken, why can't I pay $50 for this one"

"because the cellphone costs $350, Rogers gives you a $300 discount for signing a 3 yr contract"

**************************************************

There's no difference between dollar store batteries and alkalines

**************************************************

I walk up to the counter

Jon: How are you today

Lady: My camera's not working! I took communion pictures on it, and it didn't work, now I'll never get them back! I want a new camera!

Jon: well let's take a look.

I look up the extended warranty onto the camera, as she said she bought it, along with testing the camera.

I turn the camera on. Click to take the picture and it shuts off. I ask if that's what the camera was doing. She said yes. She told me that it took her 8 sets of batteries to take 6 pictures. I think that this is odd. Going through sets of batteries, and it's shutting off. She told me she'd been trying all kinds of batteries, "Duracell, and everything"

queue lightblub!

I open up the camera, and what do I find

2 Duracell Alkaline Batteries? Nope
2 Lithiumion Batteries? Nope
2 Nickel-Metal Hydryde Batteries? Nope

I find..................





































2 SUPER HEAVY DUTY BATTERIES! FREAKIN' FLASHLIGHT BATTERIES!!!

She was using flashlight batteries in a digital camera, and can't understand why it's not working.

I explain what "battery power" is, and why she should use rechargable Ni-Mi batteries. She said she had them, I asked how many pictures she'd get. I'd get lots more pictures when I used them... but it only lasted, ugh 15 minutes or so?

Then she rants about how they replaced the camera before, and she wants a new one. I explain that the extended warranty covers repair not replacement. She's NOT pleased, and says the camera's not working.

John the assitant manager is also telling her the same thing. I even showed her the camera working with good batteries. She did NOT believe me. I mean camera takes picture, saves picture, ergo working. Nope, apparently the laws of physics do not apply on Mondays!

So finally we decide to send the camera out for repair, she didn't want her name on the reciept for repair, so we put her husbands, who cares. What do you want us to do?

~~NEWSFLASH~~

If you bring in a 2 yr old camera that WORKS, we're not replacing it for you!

freakin' flashlight batteries in a digital camera, ladies and gentleman THIS is what I have to put up with.....

**************************************************

now what might be my favourite story:

A man walks in with his girlfriend. He looks like he's a reject from a Moncton high school. Missing teeth, jean jacket, generic torn up t-shirt (as opposed to Pat's simply generic t-shirts) and to cap it all off a generic ball cap, blue beak, and Breton Toyota written across it. No offense Deer but if your dad sold this guy a car, I'd lose all respect for him, and torch your house... you'd deserve it IF he sold him a car. He was THAT bad!

Has a sobey's bag, in it a Koss CD clock radio. That's it. He says it's skipping his CD's causing scratches on them, NEW CDs!!, and he wants a refund. I'm thinking "oooooooooo kay" I ask if he has a receipt (an easy way to say no if he doesn't have it). Surprisingly he does. I look at it, within the 30 day return policy. But still no box, no packaging.

I go to the assistant manager and ask what to do. The radio is discontinued, so it's not like we can exchange it for a new one.

John (assistant manager) goes over and asks what's wrong with it. They tell him, I get a cd, and he listens. Plays PERFECTLY. Tries a number of tracks, fine, and no scratches. They said it skips for them. John goes out back and gets his own store bought CD. Sure enough works perfectly.

Guy: Well it doesn't work for us, I want my money back.

John: well sir, do you have your box and packaging?

Guy: I want my money back, I have the receipt

John: I see that but I need the box and packaging as well

Guy: I have the receipt

John: I see that but I need the box and packing

Guy: I have the receipt

John: I see that but I need the box and packing

Guy: I want my money back, I'm gonna call the police

John: ok

Guy: can I use your phone?

John: it's in use at the moment (aka no)

the guy WAITS for the phone

I go out back and make sure the security video is picking this up.

The guy takes the phone and dials........




















911!!!!!!!!!!!



To ask what the number for the police is!!!!!!

John: You can't call 911, it's not an emergency!

He gives the guy a phone book. He can't find the number

he turns to me and says: What page is the number for the police on?

me: I dunno?

guy: DON'T YOU LIVE HERE?!?!?

me: yes, but I don't know what page the number for the police is on

at this point Rick, the other guy working, goes out back and calls security.

After ranting about calling the police, and taking us to court, security shows up

Rick walks up to him with AJ the security guard
Rick: Well sir, there is nothing else we can do for you today, if you wish to come in and see the manager he will be in Wednesday morning, for now your cd player is over there on the counter along with your receipt. I am now asking you to leave the store

Guy: I'm not leaving the store I'm calling the police

Rick: as a representative of the store I'm asking you politely to leave

Guy: I'm not leaving!!!!

Rick: oh yes you are

AJ: OK LISTEN BUDDY YOU'RE LEAVING, OR I'M CALLING THE POLICE AND YOU'LL BE BARRED FOR A YEAR. I'M SERVING YOU YOUR NOTICE RIGHT NOW, I DIAL YOU'RE GONE. YOU WANT ME TO CALL THE POLICE!??!?

Guy: Yes I would, please call them for me

AJ: I CALL THE POLICE THEY'RE TAKING YOU AWAY, AND YOU'RE NOT COMING BACK, BARRED FOR A YEAR

Guy: call them!

Guy's girlfriend: Let's just go

AJ dials the police: Yes this is security at the Sydney Shopping Centre.....

(to the guy) Are you leaving???

(to police) ok cancel that

Myself, Rick, John: hahahahahaha

what a day

*****************************************

oh how I'll miss customer service..... wait a second no I won't

[La Flames Fan]

I remember I was working at Starbucks in Kensington when it was like -30 outside....It was 5:00 am and I was getting coffee ready and all of that...I hear the door open and look up to see a completely naked man coming inside the door walking towards me. I just about crapped my pants....His fingers and toes were totally frostbitten and he couldn't speak very well. I'd seen him around the neighborhood before, and knew he was mentally challenged....

Me and another co worker called 911 and wrapped him up in starbucks aprons, where he then proceeded to crap all over. I took him down to the bathroom and he went...It was the single most disgusting, freaky moment of my customer service life....

[ratech]

U gotta get get off that island or whatever it is where you live. Ever heard of the Red Mile? Come on over, only 2500 clicks.

[Ozy_Flame]

I was working a cashier register a long-time back, and the woman's ticket came to $4.37. Normally that transaction would be 4.36, but for some reason it came up as $4.37. Anyways, for the sake of balancing at the end of the day, I asked for $4.37 and she gave without question.

About 5 minutes later, she comes storming back and says - "YOU CHARGED ME AN EXTRA PENNY! I want that penny back NOW."

"Why?"

"Because I know how much that item REALLY costs, and you overcharged me. This is a government institution, right?"

"Yes ma'am, it is."

"Well after all the taxes I pay to those theives, I don't want to pay another cent! This isn't about being a picky customer, this is about the principle of not giving the government what's rightfully not theirs. Now give me back my penny or I will demand to see the manager!"

"Sure thing."

So I picked up a penny off the floor I found under my kiosk, including all the crap that was on it (dust, sticky stuff). She glared at me, swiped the penny from my hand, and told me that I was the rudest customer service rep she's ever met, and that I was going to be in trouble (an idle threat as usual).

Then there was the time where I was checking my staff email I have to check in the mornings at the kiosk, and a lady comes up behind me...

"What are you doing?? You're not supposed to be checking email while on the job! That's not part of your job description! If I was your boss, I'd fire you right now! It's employees like you that waste company time and money!"

"Ma'am, I am required to read the email every morning as per my job requirements."

"Well I was reading a bit behind your shoulder, and that's not company email!"

(It was actually a joke attached to a memo from a co-worker).

"Ma'am, I'm terribly sorry if this offended you in any way. How can I make your visit more enjoyable?"

"You can pass onto your manager that his employee is slacking off at work! And if you don't tell him I will!"

"Thank you for your concern. Have a nice day ma'am."

Since when does a customer tell me how to do my job? Last I checked she never worked there. How does she know what I can and can't do? Ugh. Customers make me sick. I'm so glad I'm out of the whole customer-service biz.

[Maritime Q-Scout]

Last one before bed...

20 somthing guy walks in during on of my first shifts at the off the island.

Guy: Hey man, do you guys have Windows XP here?

Me: Yeah, but just the Home Upgrade, no tthe full version

Guy: How much is it?

Me: $149.99, let me see if we've got any.... yep, you want me to get it for you?

Guy: Yeah, please

Me: Ok, but it's the upgrade, that's what you want right?

Guy: Yep

(I go out back and see the assistant manager)

Me: Hey Richard, you guys keep the copies of XP back here too?

Richard: Nope out on the wall

Me: No, seriously

Richard: Yeah, the level of theft here isn't like it is at smaller stores

Me: ok cool, thanks

(I go get it off the wall)

Me: Here you go... upgrade

Guy: Pefect

he pays for it, and all's well and good right?

2 days later the guy comes back

Guy: YOU were waiting on me the other day, do you remember me?

Me: I see alot of people, what was I helping you with?

Guy: You sold me this copy of XP

Me: Ok yeah, I remember, what's wrong?

Guy: It's the UPGRADE

Me: Yeah I know, all we sell is the upgrade, that's what you wanted

Guy: No I wanted the full version

Me: I told you several times it's the upgrade, asked you if that's what you wanted, you said yes, so I sold you the upgrade, I told you it's all we sell.

Guy: NO you didn't, what are you going to do about it?

Me: Well there's nothing I can do

Guy: You didn't tell me it was the upgrade

Me: Yes I did

Guy: Is the manager working?

Me: yep he's out back let me get him for you

(I go out back, and see that the manager is out having a smoke, so I get him)

Me: Hey, sorry to bother you

Manager: No problem, what's up

I explain to him what's going on

Manager: Well we can't return open software

Me: Yeah I know I told him that, and he wants to speak to you

Manager: Well I've got alot of paper work to do, just tell him it's against international law to return open software, if he still persists come get me

Me: Alright (I go out)

sorry man, I can't return open software, it's against company policy, and it's against international law

Guy: No this is stupid, you should do something for me, and exchange or something as this isn't a mistaken I made

Me: There's nothign I can do for you

Guy: I WANT to speak to your manager, GET HIM NOW

Me: Alright

(I go out back)

He wants to talk to you

Manager: *sigh* why is it when a sales associate refers to a manager and they go back, they're obviously telling you what the manager told them, why ask to speak to the manager, think things are gonna change from the back room to the counter... Let's see if the security tape is running, that him? this is gonna be fun *rolls eyes*

Hey, Jon tells me you're having a problem with your copy of XP?

Guy: Yeah, HE sold me the upgrade when I wanted the full version

Manager: well we don't sell the full version, and Jon here assures me he told you it was the upgrade, he's been with the company for a while now (3 years at that point, first week at that location) so it's not like he'd made the mistake. It even says on your reciept upgrade right here, and it's on the box in bold white letters right there

Guy: I didn't look at the reciept or the box, I took his word that it was the full copy

Manager: well you're not going to get a full copy of XP for $150

Guy: Yeah, I could have got it for that before, but a friend of mine said he's get it for me for free, so I didn't get it then. Turns out he couldn't, so I came here to buy it.

Manager: No, the full version runs about $800, we used to carry it, now we only carry the upgrade, you won't find the full version for $150.

Guy: Listen, can't you just take it back?

Manager: No it's against the law for me to do that, I can't take back open software, it's illegal

Guy: Can't you do it just this once?

Manager: So you want me to break the law?

Guy: well a store credit then?

Manager: So you want me to break the law?

Guy: what about an exchange?

Manager: So you want me to break the law?

Guy: Just take it back!

Manager: So you want me to break the law?

Guy: THIS IS RIDICULOUS!

(Guy storms out)

Manager turns to me: Hmmmm, I especially liked the part where he said that his buddy was gonna get him a pirated copy, but wouldn't, and then he asked me to break the law.


The moral of the story: The more you yell, scream, and ask the employee to engage in illegal activities, the better the odds of you getting your way in customer service


*edit after I realized that people reading this board (any Radio Shack managers) would know who my boss was, not that there's anything wrong here, but that's not the point, don't want to use his name without him knowing in a forum like this.

[I-Hate-Hulse]

I used to sling auto parts at the Dalhousie Crappy Tire.

Woman: Uhhhhh my husband asked me to get some oil.

Me: Well ma'am we have lots of that. Any particular type?

Woman: Ummmm I think he said.....Vaseline? Yeah... Vaseline.

Me (trying to not bust out laughing): Uhhh I think you mean Valvoline.

Woman: No, no, I'm pretty sure it was Vaseline.

(After a minute of that I just said we were out of Vaseline but had plenty of Valvoline. Sorry. 2 minutes later she left with the Valvoline. )

---

Then there was the time a guy came in who's oil filter had rusted onto the threads and he couldn't get it off. Holds up a butane torch and asks if he can use it to heat up the threads to loosen it. My manager and I go back to the warehouse and bust out howling before we both decide we have a legal obligation to not let this guy turn into the Human Torch. For god's sake don't do that!

Crazy times.

[RougeUnderoos]

When I lived in Lethbridge I liked to think I was something fancy and I preferred to fly to Calgary for the weekend as opposed to bumming a ride or taking the bus. Why drive for 2 hours or take the bus for 4 when you can fly there in 22 minutes?

Anyhow, one time I scurried into the airport 15 minutes before a flight and said "I'd like to buy a ticket on the next plane to Calgary" and the woman behind the counter said "sorry, I'm too busy".

"Pardon me" I said. "I'm too busy right now" she replied.

Then she waltzed off to join her co-workers for a cup of coffee and a few laughs.

No wonder Canadian Airlines is now "Non-Existent Airlines".

On the other side though...

I used to work at a full-serve gas station on Macleod Trail and it was just south of a strip joint called "Rock City". Occasionally the strippers would stop in and fill up the Camaro on the way to their next business engagement. This one time a fully siliconed, bra-less peeler showed up and said "fill it up" and as I was about to put the pump in the tank she hopped out of the car wearing a threadbare tanktop and, umm, I'm not sure what else.

I instantly lost all sense of what I was doing and became a total "deer in the high-beams". I was blindly trying to get that nozzle in the hole but I couldn't find it because I was so distracted by her skimpy attire and brazen hussiness. After probably 5 or 10 seconds of just bald-faced ogling I snapped out of it, straightened myself out and inserted that pump in it's proper slot. Still though, it was pretty bad on my part. If the customer comes in hoping to get filled up and the employee wants to look instead of service your needs then likely you don't leave satisfied.

My co-workers had a hell of a laugh about it all so I escaped to the washroom to compose myself.

[BlackArcher101]

Originally posted by RougeUnderoos@Feb 1 2005, 11:53 PM
I instantly lost all sense of what I was doing and became a total "deer in the high-beams". I was blindly trying to get that nozzle in the hole but I couldn't find it because I was so distracted by her skimpy attire and brazen hussiness. After probably 5 or 10 seconds of just bald-faced ogling I snapped out of it, straightened myself out and inserted that pump in it's proper slot. Still though, it was pretty bad on my part. If the customer comes in hoping to get filled up and the employee wants to look instead of service your needs then likely you don't leave satisfied.

My co-workers had a hell of a laugh about it all so I escaped to the washroom to compose myself.

LOL, I'm sorry, I have to reply to this. My mind is in the wrong place. See Bolded text. Washroom to compose yourself... guess that's one way of saying it.

[Mean Mr. Mustard]

Originally posted by RougeUnderoos@Feb 1 2005, 11:53 PM
After probably 5 or 10 seconds of just bald-faced ogling I snapped out of it, straightened myself out and inserted that pump in it's proper slot.

I know I have been up for to long now....

Well thank god for BA he picked out everything there.

My best story involves a lady at Calaway Park who mocked myself (rides operator) for going over the rules for the bumper boats and verbally harassing me in the process (minor things like calling me an idiot, and what not... i didn't really mind but it lasted for half a freaking hour while she was in the lineup. So naturally my first thought becomes revenge and how I can extract revenge on this lady. Finally when she gets to the front I am able to see who this person is. She is this huge and I mean orca huge lady who realistically would not have been able to sit in the bumper boat on her own, well not without causing serious damage to herself and the boat.

So now you have this sweatly fat bitch in the lineup, and I decide why not extract my revenge at this current time. So I break out in song (improv) about why people over the weight limit can not go on the ride, and near the end of it I had everyone in the line sing the last phrase about how people over the weight limit are not allowed on the ride.

It was great. She left and complained. I didn't care much.

[Maritime Q-Scout]

Originally posted by RougeUnderoos@Feb 2 2005, 03:53 AM
I instantly lost all sense of what I was doing and became a total "deer in the high-beams". I was blindly trying to get that nozzle in the hole but I couldn't find it because I was so distracted by her skimpy attire and brazen hussiness. After probably 5 or 10 seconds of just bald-faced ogling I snapped out of it, straightened myself out and inserted that pump in it's proper slot. Still though, it was pretty bad on my part. If the customer comes in hoping to get filled up and the employee wants to look instead of service your needs then likely you don't leave satisfied.

My co-workers had a hell of a laugh about it all so I escaped to the washroom to compose myself.

man the LAST thing I'd do in a situation like that with co-workers around would be to go to the bathroom to "compose myself".

[TheyCallMeBruce]

This happened to a cashier at superstore. I was behind this crazy woman who got real impatient with her because her stupid card wasn't swiping through...

Crazy woman: What do you mean it was declined? I have money in there!
Cashier: Ma'am we can put your grocery to the side while you draw money out of our ATM.
Crazy woman: Well, it's the same damn card. If it won't work here, then it won't work there.
Cashier: If you have cash, we can ring it through. (lady has like $10 dollars worth of crap, hardly a big deal).
Crazy woman: Yeah, I do, but I don't want to. I want to use my card.
Cashier: Do you have a credit card then?
Crazy woman: Yes, but I want to use my bank card!! Can't you understand that?!
Cashier: Ma'am, I'm sorry, but your card doesn't work.
Crazy woman: Well, make it work then!!
Me: Lady, your card doesn't work. Just give her the money.
Crazy woman: You mind your own business.
Me: Well, you're preventing me from conducting my business by holding up the line.
Crazy woman: ##### you! (Storms off)
Me: No thanks. You're too old for me.

[Maritime Q-Scout]

Brucey, you have my utmost respect. I wish customers would help out the employees when they're being mistreated.

After 4 years my motto was "I don't have to take this". I would have looked her straight in the eye and say "this card doesn't work, there's nothing I can do about it, if I were you I'd go talk to them at the bank, for now you'll have to try another card, pay cash, or come back later"

[habernac]

Good stuff everyone!

I worked at Greyhound for years, mostly in the parcel delivery section. Christmas time was always a treat. Tired, impatient people waiting in huge lineups, getting served by us tired employees. It wasn't uncommon for me to work 16 hour days for pretty much the whole month of December. My favourite people always showed up on Dec 22-24. The conversation would usually go like this:

customer: "I'd like to get this parcel to Toronto for Christmas"
me: "I'm sorry, that isn't going to happen."
customer: "Why not?"
me: "All of our packages are shipped by ground. They either go in a bus or a semi trailer. We can't get to Ontario in that amount of time. It takes at least 5 or so days, with transfers, sorting, etc."
customer:"Why don't you just fly it out?"
me:"We only offer ground transportation at this time."
customer: "Why?......."

They'd usually end up stomping out at the end of the whole thing. Because, you know, it's my fault they've waited until the last minute to ship their stuff.

[CaptainCrunch]

The reason I got out of retail by Captain Crunch

After college and a short and dispised stint as a software developer I decided to go retail for a while, I mean a guy like me tons of computer knowledge, honestly the money would be rolling in right?

Yes the money was rolling in, I went to the FutureShop on Macleod Trail back when it was just off of Southland, and as a 22 year old I was making huge bucks. Then the whole roller coaster ride started

1) Hey man, your doing really well here, but the North East Store needs some help so we're going to move you there.

Fine so I go

2) Hey we're opening a new store in Lethbridge we need you to run the Computer department there.

mmm'ok

3) Hey the new medicine hat store has a bad computer department, we need you to shake it up, can you be there tommorrow, we'll take care of the move

sure why not errrr Medicine Hat is nice

4) Congratulations, we're making you an assistant store manager, but we need your help with our Winnipeg St James store, its really struggling with extended warranty sales numbers, and your the top ranked guy in Western Canada so we need you to move there.

Hey I grew up in Winnipeg, this could be cool (It wasn't)

5) Guess what, we're opening up a megastore in Regina, and we really need some leadership there to get it off on the right foot. Do you want to go there?

And if I say no?

It would be a negative on your career

Right then off I go.

6) Hey your natural next promotion is to become a personal manager, you would travel to all of our cities in Western Canada and interview people, then work on thier training.

Sounds like a lengthy and profitable career, but this all happened in 3 years.

Retail nightmare number 1

I'm working in the Medicine Hat Store on Christmas Eve, I'm running the store with a skeleton crew of 3 people so that the manager and everybody else could spend time with thier family. 6:00 rolls around and we're exhausted, I go to close the gate and I'm pulling it shut when this guy pulls a move worthy of Van Damme and squeezes through the 6 inch gap in the door.

I sigh and look at my exhausted staff and inform them in a Darth Vader type voice that I will handly this myself. He's probably some poor guy looking for a last minute gift in a panic. So I approach him and welcome him in a friendly manner, but he ignores me with a scowl on his face. I finally ask him if I can help him find something since its apparent that we're closed (gate, lights getting turned off. He turns and looks at me and yells

I'M JUST LOOKING!!!

I calmly inform him that we're closed and we want to go spend christmas eve with our families, so if he has a purchasing need, I can certainly help him, but if not we'd like to close up shop

So he moves on to another area and ignores me. So I do the Darth Vader point at another sales rep to approach him. Another rep goes up to him and quietly talks to him. The guy goes off He yells that he's just looking and he's tired of salespeople trying to push him into buying stuff and he wants to talk to the manager. So I stride over to him and wish him a merry christmas grab him by the arm and march him to the door. He turns and pushes a finger into my chest and informs me that we've lost his business. So I tell him that just looking isn't a business.

We never saw him again.

*****The salesperson slip******

I'm managing the store in Regina when I walk by one of our video reps selling an elderly lady a camcorder. She's humming and hawing and then she states that she needs a case for the camcorder

Thats a clear buying sign right?

A $2000.00 camcorder with full warranty and accesories back in those days would make a rep 2 or 3 hundred dollars in commission.

Not this guy, he sabotaged his own sale.

He smiles at the woman who is about 85 and says "Don't worry about it honey it comes with a f$$king case"

We never saw her again.

*****Then there was the case of the man that came in to buy a washer and dryer******

His heart wasn't in it, but he talked wistfully about a computer for himself, so we went over to the computer section and I set him up with a computer, monitor, printer, games, everything. It was about a $3500.00 package. I then asked him about the washer and dryer, and he informed me that he was the man of his house, and his wife would have to get along with the current washer and dryer.

Oh yeah I thought in my mind, this one's coming back.

Every Saturday in the old days the FutureShop would hold a 2 hour general meeting before the store opened. So we were sitting there at $8:00 in the morning meeting when a truck pulls up out in the minus 20 weather. The door slams and a screaming 400 pound woman marches around to the passenger side and throws her husband to the sidewalk followed by the computer, printer, and the monitors. Then she drove off.

Two hours later the poor guy is let into the store, and asks to return the equipment, but of course all of the software boxes have been opened, and the computer has been set up and used. So of course initially I refused to take anything back.

Then his lip started to tremble and he burst into tears and stated, that his wife was going to kill him. So finally I agreed to take it back with a 45% restocking fee because it was now used, (and I didn't want to lose my commission due to this guy being stupid)

So out of a 3500 dollar deal we made about 1700 in pofit.

******In Regina we had the transvestite with the hair chest and the leather mini come into the store, and we had the first annual draw straws to deal with this guy. And nobody had to go to the bathroom to regain thier composure after that one

[CaptainCrunch]

Originally posted by fotze+Feb 2 2005, 05:55 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (fotze @ Feb 2 2005, 05:55 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-CaptainCrunch@Feb 2 2005, 10:43 AM
So out of a 3500 dollar deal we made about 1700 in pofit.

I knew it. Those bas**rds repackage their returned sh*t and try to sell it as new. Futureshop sucks (but I'm sure it's becasue you aren't there any longer). [/b][/quote]
Just look for a pink marking on any price label

[habernac]

Captain Crunch reminded me of more Christmastime fun. We were trying to close on Christmas eve so we could all get home to our families for Christmas dinner. We have a number of people in our location that are still picking up parcels. We have stated quite clearly that we close at 5, all of our signs so so, when we call people to pick up their stuff we tell them, etc. So I go lock the doors and stand by one to let out all the people who are already inside the building. OF course, people keep pulling up and knocking on the locked door. I tell them we're closed. They get all p*ssed and tell me they need to pick up their parcels. I let them know that they should have been here before we closed, as all of our staff need to go home to enjoy Christmas with their loved ones. "Aw, come on. It'll only take a minute..." Me: "Yes, and then others will pull up and want the same service and we'll never get out of here." Customer: "You're an @#$!!!!!" Me; "...and a Merry Christmas to you as well...."

[Agamemnon]

I tried to cancel my Rogers Cell phone yesterday. Called the service twice and push-buttoned my way through 'To Cancel Your Account'... I wait a second, they ask for my 10 digit #, which I give.

Then music plays. Then a busy signal. Then nothing. Twice.

So, I wisely just press zero from the menu to speak with _anyone_. A nice guy answers, and transfers me to cancellations. Then musice plays. Then a busy signal. Then nothing. Again, I went this way twice.

In the end, they said that department was 'down' and to call tomorrow.

Fishy.

[Clarkey]

When I was younger I worked in a store over the summer. Some guy slammed his hand in the door of the ice freezer and in return wanted compensation in the form of a free bag of ice. I laughed at him and told him no because it was his own fault. He stormed out of the store with the bag of ice without paying, then 5 minutes later he came back and threw a toonie at me. I just told him to go use that ice on his poor little hand!

[Maritime Q-Scout]

Rogers is REALLY hard to get through to a person (try with pay-as-you-go I dare you, you'll be there until the next NHL lockout)

however it is uncommon to get a person have them transfer you and then just handup, lose you.

mind you thier prompts are notorious for sending you to the wrong person, ie: For Cancellations Push 2. Then the person you get can't cancell your number and tell you that you were supposed to call this other number, you tell them but this is where the prompt got you. Then they usually give you some sigh, or something, then tell you sorry and thankyou for calling. They always got p*ssy when I'd ask to get transfered as well (I'm trying to sell their product and they give me the runaround).

Ahhhh Rogers, the only thing worse than your customer service is your dealer service!

[RougeUnderoos]

Originally posted by Agamemnon@Feb 2 2005, 11:41 AM
I tried to cancel my Rogers Cell phone yesterday. Called the service twice and push-buttoned my way through 'To Cancel Your Account'... I wait a second, they ask for my 10 digit #, which I give.

Then music plays. Then a busy signal. Then nothing. Twice.

So, I wisely just press zero from the menu to speak with _anyone_. A nice guy answers, and transfers me to cancellations. Then musice plays. Then a busy signal. Then nothing. Again, I went this way twice.

In the end, they said that department was 'down' and to call tomorrow.

Fishy.

Oh jeebus Rogers service absolutely sucks. Bitch loudly and start asking for names and stuff and you'll get somewhere. Mention that if this keeps up you'll be cancelling your internet and your wife's phone and your cable TV even if it's not true.