Yet Another Bell Rant - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

4X4 · 05-31-2008, 12:54 AM

I want Bell to die a slow, painful death.

Latest reason: Two years ago I canceled my service with them before moving away for over a year. Upon returning, I discovered that they had sent a collection agency after me for a series of f*** ups on their part.

They claimed that I owed them $600. After many phone calls and faxing in my proof, they finally conceded and admitted that I owed them nothing. They also agreed to acknowledge this to the collection agency.

Like a wise man, I followed up with the collection agency shortly thereafter only to discover that they had not done what they said they would do, so I had to battle Bell again, just so that they'd tell the collection agency to F.O.

After they finally admitted to the collection agency that I did not owe them any money, I requested that they report this blunder to the credit bureau and have it removed from my record. Somehow, like a complete moron, I failed to follow up on this and I just discovered that my credit report still shows an unpaid collection from Bell.

Mother fudgers.

I cannot believe these jokers are in business. My business with them lasted about a month, but the battles have lasted over two years. This blows my mind. If Bell was a human I'd stab him in the eye with a fork.

It completely mystifies me that you can talk to someone on the phone and you can "iron out" the issue and hear them clicking away on their keyboard that it's all good, but that as soon as you hang up the phone, they forget to save the file and then you have to call back a week later and have the exact same "conversation" with someone else, only to have to do it AGAIN in another week.

These people are f'ing oblivious! It's like taking your car to a mechanic and requesting a brake job, only to pick it up a day later and pay the bill and discover that they didn't do the f'ing brakes, but they sure did charge you for it. Then you go inside and say WTF? And they claim that they did it when you can clearly tell that they didn't.

Un-f'ing-believable! It's like they're running a legal scam. They charge you for nothing and if you don't pay, they send a collection agency after you! I swear to God that if I ever meet the president of Bell I'm going to punch him in the face.

jammies · 05-31-2008, 01:40 AM

I work for Bell, and although I don't work in billing or collections (I'm in IT), I can guarantee you that your problem is because there is undoubtedly no procedure for what you are asking them to do, and since the whole place is a Kafkaesque bureaucracy that makes the federal gov't look like a lean, stripped-down operation, this means your request only gets addressed if it happens to fall upon someone who hasn't been there long enough to have their initiative completely crushed.

Since my apathy towards my job has now become all consuming, I will relate a story of my own: a couple months ago I wanted to get 10 Blackberry server licences for a client; I sent off to Bell Mobility and asked for a quote. Three weeks and a few reminders later, I finally got one. I then ordered them, and yet again, three weeks and a few reminders later I finally received them. However, upon attempting to install them, I found out they were the WRONG type of licences, despite specifically asking for the same type of licences I had bought before, and referencing that original order number.

Then I waited a week for a reply to my "WTF and why are these the wrong licences" email, and reminder, and the reply told me "We can't return the licences, we'll have to sell them to someone else and HERE IS A LINK SO YOU CAN ORDER THE RIGHT LICENCES DIRECTLY FROM BLACKBERRY, WHICH WILL BE FASTER." Or, in other words, "Please do my job for me as I don't know how to do it." Unbelievable.

Hopefully my boss is reading this, as I could use the severance pay.

4X4 · 05-31-2008, 02:00 AM

Complete insanity. How is Bell even in business? It's as though they test how badly they can f*** up your service and/or bill before you go postal on them.
And don't even bother mentioning that you already explained the situation to someone else, because that person didn't write it down. God forbid there should be any co-operation between the employees.
FFS, as I was driving home this evening (still fuming from my meeting at the bank today), I saw a dude in an electric wheelchair booting down the street and a woman in a conventional wheelchair pulling a Marty McFly, hitching a lift. I thought "If only Bell was as competent as these fine folks"...

Seriously, Bell is far and away the WORST company I've ever dealt with. I pity you, jammies. Walking in to the office every day must feel like drowning or suffocating. Thanks for validating my story, though. You know that a company is a f*** up of an entity when it's own employees marvel at it's stupidity.

Antithesis · 05-31-2008, 08:13 AM

I have always counted myself fortunate to have never had any real issues with Bell, and the one time I had even a small one it got dealt with quickly and appropriately. The problem with companies like Bell and Telus is that their front line employees have no power or ability to do what they know needs to be done. They're just phone drones.

ricoFlame · 05-31-2008, 08:42 AM

enmax did the exact same thing to me when i move away for a while. having that crap on my credit report totally pissed me off. needless to say, now any time i cancel any service what so ever that has to do with anything at all, i triple check with them to make sure they've done it right...not that it's going to make a difference if there is a mess up. just a freakin piss off.

Boblobla · 05-31-2008, 09:16 AM

Bell is in business because Telus is more worthless.

Grunt · 05-31-2008, 09:54 AM

Quote:

Originally Posted by Boblobla

Bell is in business because Telus is more worthless.

I used to think this was true until we went w/ Bell for our phone system / internet at the company I work for. I'm still ironing out issues w/ things they promised us almost 2 years ago! I've never dealt with a more incompetent group of people in my entire life. Things that should be so easy are somehow turned into giant, difficult problems.

It also seems like people don't talk to each other, either from department to department, or even within the same department. After fighting with them over some stupid screwup they had that they were charging us for, they offered a refund. I got a call from 3 separate people telling me 3 separate stories about what the deal was w/ the refund.

It baffles me that this company can even operate.

Buff · 05-31-2008, 12:37 PM

We have a wireless rugged modem. Suddenly the service became horribly slow. So I called Bell, the service provider and I was transferred a few times (4, I think) until I finally got somebody who knew what the product was that I was calling about. She put a call into the tech team to call me and said that I would get a call back right away. It was late in the day, so I waited until the following afternoon to call back.... No record of me ever calling in.

So I went through the process and created another trouble ticket, where the guy told me that tech support will call me right back. Again, the same time next day I hadn't heard anything so I called back. The support guy didn't properly submit the ticket so tech support wouldn't look at the issue. I was then told that tech support doesn't call back for 3-5 business days. 3 days passed and I was becomming impatient so I called back and was told sorry, 3-5 business days, its only been 3 so just be patient. They wouldn't escalate the situation for me or nothing. I got onto the phone with our sales rep who directed me to another sales rep who had a bit of a technical background. I'm an IT guy so he didn't tell me anything that I didn't already try, but I humored him and tried again anyway. Nothing worked so he sent me out a newer faster modem to demo.

The modem didn't work, in fact instead of just having extremely slow service, there would be short periods of time where it would be slow and then just hang. So back to the original modem. 15 days after I was told that tech support would call me in only 3-5 days (which is unacceptable) tech support called me. They told me that they checked the modem and nothing is wrong with it. I got mad but managed to refrain from shouting, and they decided that they would look into it more. They even called the modem manufacturer for me to get them to confirm that my modem & network was operating within normal parameters. So basically they were telling me that I wasn't getting the speeds I was previously getting without actually saying it.

They told me that the problem is on my network, even though I eliminated the possibility of any piece of equipment on my network was causing problems. The computers were replaced, the router was replaced (I even temporarily bypassed the router and directly plugged in one computer, to no avail). I even tested with cat6 cables instead of cat5 but that didn't do a world of difference.

Somebody even investigated getting out of our service agreement but for whatever reason we can't.

It took Bell over a month to tell me that any slowness of service is on my end, not theirs, yet I've done everything to prove otherwise (at least to myself). Bell just doesn't care about customer service.

When I was talking to our sales rep he even told me that I won't have any luck with their tech support. He was surprised that they called me only 15 days after my initial call (at least the initial call that worked).

I don't like Bell, will stay away from Bell and I don't think they deserve the business they are getting.

4X4 · 06-12-2008, 02:23 PM

I am so insanely angry right now. These people are the biggest con artists. I've been on the phone with them all afternoon and keep getting routed to someone else that claims that they don't know what's going on and need to transfer me. Now my cordless is beeping and about to die.

ken0042 · 06-12-2008, 03:10 PM

Quote:

Originally Posted by fotze

Why

I'm guessing low battery.

Locke · 06-12-2008, 03:31 PM

I think you should pay their head office a visit. Better yet, schedule an appointment with the VP of something or other in Bell and then just show up in your softball jersey and punch him out.

Then the NWcalgarylaw.com's sponsorship program will really pay off as you contract their fine services.

CaptainCrunch · 06-12-2008, 03:33 PM

My mother told me that violence didn't solve anything.

ken0042 · 06-12-2008, 03:38 PM

If it makes you feel any better 4X4, I recently got into trouble at work for "having a very long and very loud conversation with some utillity company" while at work.

Part of the problem is that the Expressvu division cannot directly make changes to your bill. The changes need to go to the "one bill" department. So my issue is that they seem to be uptight because I have a past due balance of $230, but they owe me $264 in credits that should have come through 6 weeks ago. Try to get them to understand that.

Bertuzzied · 06-12-2008, 03:43 PM

I still blame Centre Ice for not originally being on Shaw. Because of that i had to go through the pits of hell with Bell.

I was actually considering stealing cable when i was with them. How the hell are they still in Business. Oh and i have no qualms about people stealing cable as long as they are using bell equipment to do it.

Locke · 06-12-2008, 03:43 PM

Quote:

Originally Posted by CaptainCrunch

My mother told me that violence didn't solve anything.

She was misleading you.

mykalberta · 06-12-2008, 03:50 PM

Quote:

Originally Posted by 4X4

I am so insanely angry right now. These people are the biggest con artists. I've been on the phone with them all afternoon and keep getting routed to someone else that claims that they don't know what's going on and need to transfer me. Now my cordless is beeping and about to die.

Take them to small claims court. The legal paper work will likely get lost in the shuffle if they are as bad as you say and you will win because they wont show up.

CaptainCrunch · 06-12-2008, 03:51 PM

Quote:

Originally Posted by Locke

She was misleading you.

I'd never accuse her of misleading me, she's got a mean right hook.

Locke · 06-12-2008, 03:52 PM

Quote:

Originally Posted by CaptainCrunch

I'd never accuse her of misleading me, she's got a mean right hook.

Duck and weave?

CaptainCrunch · 06-12-2008, 03:59 PM

Quote:

Originally Posted by Locke

Duck and weave?

Pfft, she always faked me out with the jab, and when I ducked under it, she hit me with the right cross, then shot me in the kneecap.

Yup, mom didn't take crap from anyone.

OilKiller · 06-12-2008, 04:14 PM

I feel your pain 4X4. I had so many run ins with Bell that I was ready to head down to their head office and blow it up. They are BY FAR the worst run company I have ever dealt with. I don't care how much more of this or that or better hardware or whatever, I will NEVER again deal with them.

I would rather hold up rabbit ears 24/7 with my teeth and watch black and white TV then deal with Bell again.