Royal Caribbean bans complaining couple for life

[nickerjones]

http://blogs.usatoday.com/cruiselog/...?se=yahoorefer


hmmm seems wierd, i have never had troubles with RCI, any of you?

[CaptainCrunch]

Good riddance, you can't please everyone and it sounds like this couple were chonically complaining and probably trying to get extra discounts and other benefits.

RCL should send the logs of these idiots to Norwegian Cruiselines.

[Dan02]

the funniest thing is their last name is moran.

[Dion]

The Morans have to be one of the dumbest people on earth. When a cruise line offers you compensation and other perks - you take it! You sure as hell don't go on complaining as if you've been hard done by.

RCI did the right thing by banning those 2 clowns. At some point you gotta figure any amonut of customer service is not going to please these 2 people. I suspect NCI will have similar problems in the future.

[Thor]

There are plenty of people who travel and all they do is complain. I'd send people to 5 star resorts in Mexico and all over the Caribbean; yet they'd come back and actually be MAD about not enough towels or minor things like that.

Its amazing how people are so completely focused on finding wrongs instead of just having fun and relaxing. I don't get why some people are like this, I know the frustration RCL must have been feeling and I think more companies should not be afraid to ban chronic complainers.

Some people just shouldn't travel

[Locke]

I like at the end where they state that they travel Norwegian Cruise Lines.

As though the other company is going to care.

These people are lucky some underpaid staffer didnt throw them overboard.

[troutman]

My in-laws are going on an Alaskan cruise this week. I'm afraid I'll have to pick them up in Juneau when they are thrown off for complaining.

[gottabekd]

Originally Posted by Dion

The Morans have to be one of the dumbest people on earth. When a cruise line offers you compensation and other perks - you take it! You sure as hell don't go on complaining as if you've been hard done by.

Well, the problem is they only got offered these perks because they complained in the first place. I hated that about retail/service. The best customers are the ones that are nice. But to appease the s you give them discounts, free gifts, etc.

Good on Royal Caribbean for finally realizing this and breaking the cycle.

[Flashpoint]

Uhhhhhh, did you guys read the article here - Link

Because it sounds to me like this is a case of a corporation giving the boots to a loyal customer for exercising their rights to free speech.

The stateroom was flooded with raw sewage.

the Moran’s stateroom had a plumbing problem that ended up with sewage all over the bathroom that overflowed onto the room’s carpet. Even with cleaning, the room wasn’t acceptable. The Morans asked repeatedly to be moved to another stateroom, but was told the ship was full.

The couple did the best they could to cope. “We had to keep the balcony door open in 40-degree weather the entire cruise just so we could breathe and not smell the horrible odors,” says Brenda.

Her husband was locked out on a balcony for 3 hours.

her husband being locked out on the balcony for three hours because the door latch jammed.

If I was locked out on a balcony for 3 hours in the tropics, I would be burned alive, not to mention being pissed enough to post it on a message board.

Anyway, she got an offer for 20% off an additional cruise - essentially a coupon for her IF she spent MORE money. The lady posted her experience on a message board, and was then offered another $500. She took it (no kidding!).

Then the corporation decided it didn't like her talking about how bad she had been treated, and demanded she censor herself! WTF? Is this Nazi Germany? Is this Stalanist Russia? Is this the Bush administration? (ok, don't answer that last one).

She could be lying. Maybe the toilet overflowed a little, and maybe her husband was out on that balcony sleeping and never knew there was a problem.

But what if she isn't? What if it all happened as described?

Royal Caribbean is certainly entitled to ban whomever from their ships. Nevertheless, to ban someone for posting their cruise experience on an Internet message board raises serious questions about the lengths the company is going to keep negative reviews from public consumption.

Still is she still a greedy dumbass?

[RougeUnderoos]

Originally Posted by Flashpoint

Still is she still a greedy dumbass?

I don't know about greedy, but she's certainly a dumbass.

So they had a crappy vacation. Complain away. After the second unsatisfactory experience I'd think the lesson would be learned if it wasn't after the first (which is how long it would take normal people to learn).

"Let's go with Royal Carribean again, honey. I'm sure the last 5 crappy vacations were an anomaly. We'll have a great time this go round".

[BlackArcher101]

The issue here (I think) isn't the fact that she complained, it's that she released the compensation information to the public. If the company let's this happen, others are due to take advantage of this information. It essentially comes down to this... if the couple were so unhappy about the cruise line after repeated problems and attempts to make them happy... then why did they keep using the cruise line? This is the whole thought behind customers that repeatedly complain and stay with a business. It comes to a point where they have to make the customers decision for them and force them to give their business to a "better" company.

I do find something funny... some people are saying RC had no right to ask her to remove the comments, yada yada yada. They asked once, she said freedom of speech, they left it. However, now that they exercised their right to deny service to someone, they are now the bad ones here.

[Dion]

Originally Posted by RougeUnderoos

I don't know about greedy, but she's certainly a dumbass.

So they had a crappy vacation. Complain away. After the second unsatisfactory experience I'd think the lesson would be learned if it wasn't after the first (which is how long it would take normal people to learn).

"Let's go with Royal Carribean again, honey. I'm sure the last 5 crappy vacations were an anomaly. We'll have a great time this go round".

I'm with you on this issue. If you're having such crappy vacations with RCI why would you continue to use them. It would only take one bad experience for me to make the change.

The fact they kept going back makes me wonder if they were taking further trips with the sole purpose of scaming for discounts and perks.

[4X4]

Yep, I agree as well. As the old saying goes: fool me once, yada yada...

[ericschand]

Here's what Southwest Airlines CEO has to say about some
complainers.

ers

[Dion]

Originally Posted by Flashpoint

Uhhhhhh, did you guys read the article here - Link

Because it sounds to me like this is a case of a corporation giving the boots to a loyal customer for exercising their rights to free speech.

The stateroom was flooded with raw sewage.



Her husband was locked out on a balcony for 3 hours.



If I was locked out on a balcony for 3 hours in the tropics, I would be burned alive, not to mention being pissed enough to post it on a message board.

Anyway, she got an offer for 20% off an additional cruise - essentially a coupon for her IF she spent MORE money. The lady posted her experience on a message board, and was then offered another $500. She took it (no kidding!).

Then the corporation decided it didn't like her talking about how bad she had been treated, and demanded she censor herself! WTF? Is this Nazi Germany? Is this Stalanist Russia? Is this the Bush administration? (ok, don't answer that last one).

She could be lying. Maybe the toilet overflowed a little, and maybe her husband was out on that balcony sleeping and never knew there was a problem.

But what if she isn't? What if it all happened as described?



Still is she still a greedy dumbass?

The way i see it RCI went out of it's way each time there was a problem and tried to rectify it. The Morans were happy with the compensation yet they posted on a message board about how crappy their trip was.

I can understand RCI getting upset and asking that comments be deleted. They worked hard at retifying the Morans problems but still got trashed for it.

What else do the Morans expect RCI to do?

Most people would be thrilled to get a form of compensation for thier troubles and would go out of thier way to tell others how well they had had thier complaint handled.

Most would not continue to bad mouth said company. They understand that things can and do go wrong.

The fact is i spent many years in a customer service orintated business and had to deal with people like the Morans. No matter what i or the company did we couldn't please said coustomers. No matter what the compensation was they still bitched about how poorly they were treated. It's people like this that companies have no use for and will tell them that if it comes to that point.

The Morans get zero sympathy from me.

[4X4]

Originally Posted by ericschand

Here's what Southwest Airlines CEO has to say about some
complainers.

ers

Good read. Thanks for posting.

[MoneyGuy]

Gee, I recently had a bad experience on a Princess cruise. Wonder if they'll ban me if I complain on cruisecritic.com, which I have threatened to do if I get no satisfaction. And, no, I'm not a complaining type of person. I travel lots and this is the fist time fo0r me, but I am pissed.

[Thor]

Originally Posted by MoneyGuy

Gee, I recently had a bad experience on a Princess cruise. Wonder if they'll ban me if I complain on cruisecritic.com, which I have threatened to do if I get no satisfaction. And, no, I'm not a complaining type of person. I travel lots and this is the fist time fo0r me, but I am pissed.

What happened?

[Gravitykillr]

Originally Posted by ericschand

Here's what Southwest Airlines CEO has to say about some
complainers.

ers

yeah thanks for posting that, great read I might actually pick up the book the SA Ceo wrote after reading that article.

[MoneyGuy]

Originally Posted by Thor

What happened?

First, understand that I do travel a lot and I've had lots of little shafus, and have never caused a fuss about anything.

A few weeks we were crusing in the Caribbean and for the first time we got a stateroom with a balcony. We got two, one for the missus and me and one for our children. They were adjoining and we had balconies side by side where we could pass from to the next without having to go into the hallway. We were so looking forward to the ocean views and having the door open for the ocean breeze.

Anyway, there was an electrical problem in the wall of the room the wife and I were in. There was a constant, very annoying buzzing coming from the wall most of the time that our balcony door was open. Our cabin steward tried his best to get it fixed, but the long and short is the balcony door that we paid a few hundred dollars for was useless to us most of the time. I've written a letter to Princess and emailed them, asking only for a free upgrade next time we cruise to a balcony so we can get the benefit of the balcony that we didn't this time. I'm not asking for money or anything else. Haven't heard a word from they yet and I've threatened to complain on cruisecritic.com if I don't at least hear something back from them, but so far nothing.

My complaint may seem minor to some, but trust me if you had to put up with this very annoying buzzing for 10 days you'd see my point.