Packet loss... - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

Azure · 03-30-2008, 04:11 PM

I'm getting 100% packet loss when I route through one of the qwest servers.

In fact, I get 100% packet loss when I ping the qwest website.

My ISP really can't do anything about it, as it isn't their problem....but qwest isn't doing anything about it either. I've talked to numerous tech support people there, and none of them seem to know what to do.

Any advice?

BlackArcher101 · 03-30-2008, 04:24 PM

What made you look for packet loss in the first place? What problem are you experiencing?

Don't forget that 100% packet loss on some hops is normal since some equipment is set not to respond to the pings.
However, I don't have packet loss going to qwest.com

Who is your ISP? They should be able to troubleshoot routing issues to specific websites and be able to escalate it further.

Azure · 03-30-2008, 04:32 PM

Lag when I play Enemy Territory. Horrible, horrible lag.

My ISP is Platinum Communications, a Calgary company....and I've tried to talk to them, but they keep pulling the same 'its not our problem' crap over and over again.

Which is true I guess.....but being that I'm paying for their service, it should also include technical support.

BlackArcher101 · 03-30-2008, 04:48 PM

Ya, they should be able to look into it for you. When I was doing cable internet tech support, I would routinely do stuff like this, get the customer to do trace routes, pings and put them in a ticket that would be forwarded to a higher level network team. Perhaps Platinum isn't large enough to be given the privilege to talk directly to other network centers outside of their company.

What does your trace route say? Can you post it?

Azure · 03-30-2008, 04:49 PM

So I did finally get some info out of my ISP.....its not on our end, but on the Qwest end for sure.

Both of us are getting timeouts on the same hop....and my tech support guy said its either a problem with their equipment, or a problem with their routing table. Whatever that means.

Azure · 03-30-2008, 04:50 PM

Quote:

Originally Posted by BlackArcher101

Ya, they should be able to look into it for you. When I was doing cable internet tech support, I would routinely do stuff like this, get the customer to do trace routes, pings and put them in a ticket that would be forwarded to a higher level network team. Perhaps Platinum isn't large enough to be given the privilege to talk directly to other network centers outside of their company.

What does your trace route say? Can you post it?

I'll post it later on. I have to go for a bit.

Azure · 03-30-2008, 05:39 PM

BlackArcher101 · 03-30-2008, 06:14 PM

Here is what I get.

Tracing route to 64.37.64.51 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.10.1
2 4 ms 3 ms 3 ms core2-vlan661.rdr.wiband.net [64.56.134.1]
3 10 ms 9 ms 10 ms cgy-rdrix.cgy.wiband.net [72.13.161.1]
4 11 ms 10 ms 10 ms ge-02-edge1.cgy.wiband.net [72.13.190.25]
5 11 ms 10 ms 10 ms h64-42-254-90.gtcust.grouptelecom.net [64.42.254
.90]
6 11 ms 10 ms 12 ms GE0-2.WANA-CALGAB.IP.GROUPTELECOM.NET [66.59.190
.149]
7 27 ms 28 ms 26 ms POS9-0.WANB-VANCBC.IP.GROUPTELECOM.NET [66.59.19
0.198]
8 27 ms 26 ms 26 ms POS2-0.PEERA-STTLWA.IP.GROUPTELECOM.NET [66.59.1
90.98]
9 27 ms 26 ms 28 ms bpr4-so-5-0-0.SeattleSwitchDesign.savvis.net [20
8.173.50.73]
10 27 ms 27 ms 26 ms 208.173.49.2
11 27 ms 27 ms 27 ms sea-core-02.inet.qwest.net [205.171.26.85]
12 * * * Request timed out.
13 92 ms 91 ms 92 ms mo1-edge-03.inet.qwest.net [205.171.29.170]
14 92 ms 91 ms 92 ms qwestgige.cybercon.com [65.123.132.254]
15 91 ms 90 ms 91 ms 64.37.64.51

Trace complete.

Looks normal to me. They probably won't do anything for a 100ms ping. My ISP didn't start worrying until anything over 250ms. The packet loss you see is probably from a router that won't reply. There is a slow down at qwest, but nothing out of the ordinary really.

Azure · 03-30-2008, 06:17 PM

Why does it still say 'request timed out' though?

12th hop.

BlackArcher101 · 03-30-2008, 06:19 PM

Quote:

Originally Posted by Azure

Why does it still say 'request timed out' though?

12th hop.

The router it is trying to ping is set to or isn't able to respond.
Is the IP 64.37.64.51 the game server IP you are seeing the slowdown on?

Azure · 03-30-2008, 06:21 PM

Quote:

Originally Posted by BlackArcher101

The router it is trying to ping is set to or isn't able to respond.
Is the IP 64.37.64.51 the game server IP you are seeing the slowdown on?

Yeah, sure is.

BlackArcher101 · 03-30-2008, 06:22 PM

I just did an extended ping test on the server. Results below:

Ping statistics for 64.37.64.51:
Packets: Sent = 223, Received = 223, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 95ms, Average = 90ms

I have zero problem reaching it, pings are a little elevated because of qwest, but it's stable and has zero packet loss. I'd say everything is hunky dory here. Unless of course there isn't a problem right now (with my luck).

Azure · 03-30-2008, 06:26 PM

So what could that possibly leave as the problem?

BlackArcher101 · 03-30-2008, 06:31 PM

Quote:

Originally Posted by Azure

So what could that possibly leave as the problem?

Using 3rd party trace route sites, the average ping to the server is 30ms. However, they have a different routing from their location and they don't go through QWest servers. It's the Qwest servers in your case that are slowing it down, but I don't see any packet loss and the ping times are well within acceptable (industry) standards. Frankly, there's nothing you can do until ISP's put very stringent guarantees on speeds, but that will never happen.

Azure · 03-30-2008, 06:40 PM

I'm not really worried about the ping....I use the Motorola Canopy Solution with Platinum, and it slightly increases my ping above what is normal.

But I'm hitting 300-400ms when I try to play, and lag like crazy.

I did email the cybercon guys, and asked them if they could take to their upstream provider and see if anything can be done.

Because I'm stumped.

I hope they do help....the Qwest guys hung up on me 4 times when I told them I wasn't a paying customer.

Dan02 · 03-30-2008, 06:49 PM

Quote:

Originally Posted by Azure

I hope they do help....the Qwest guys hung up on me 4 times when I told them I wasn't a paying customer.

Perhaps instead of beating your head against a wall next time you should lie

BlackArcher101 · 03-30-2008, 06:49 PM

Already ruled out the host of the server itself?

Azure · 03-30-2008, 06:50 PM

Quote:

Originally Posted by Dan02

Perhaps instead of beating your head against a wall next time you should lie

I tried.....until they asked for my billing number.

Azure · 03-30-2008, 06:52 PM

Quote:

Originally Posted by BlackArcher101

Already ruled out the host of the server itself?

I did send them an email as well, with the traceroute results attached, so hopefully they can do something about it.

mykalberta · 03-31-2008, 12:30 PM

There is alot of chatter online about Qwest.

This site has a descent rundown of what is likely happening

http://www.broadbandreports.com/foru...-Qwest-Latency

Also check DSL reports.

How is your ISP for support. Would they be willing to install a 3rd party app to test Qwests truthful ness? There are a few packetstorm apps out there (one in particular I like) that only run for a few minutes to get a picture of what Qwest is doing.

It wont work from your end because your ISP likely has the proper protection in place, but if you can get internal on the ISP with there link then you can see what is happening.

Would be interested in knowing whats up. Along with the packet shaping there have been a few grumblings (mostly In Europe) about cross border ISP in Western Europe shaping Eastern Europe traffic over their network. I havent heard anything about it fro the US vis a vi Canada but would be nice to know.