Xbox live help…

[J pold]

Hello all

Some friends and I have just moved into a new house, and we are trying too play Halo 3 but we are running into issues with the Xbox live account

The IP address isn’t recognizing our account…we tried calling the Xbox support but they are useless

Has anyone ever run into this issue? What do we need to do to get this working again?

Thanks,

[SarichFan]

The IP Address shouldn't matter... at all. In fact it makes zero sense at all.

What's the error when you test your connection?

[GoinAllTheWay]

Have you made any changes hardware wise sense you last used it? New router? New modem? Restarting those types of hardware should clear that up. I think I had IP issues when I first got my 360, had to update the firmware on my router before it started to work.

[psicodude]

If your new place has Telus as it's provider, then you have to register your router/xbox with them before it can get an IP.

If that is done, however, I don't understand the error either because your account is not tied to an IP address at all.