Memory Express Question

[Prototype]

I bought the main componants (M-board, processor, case, basically everything but HD and DVD-R) of my PC from them in August, and just had to take it back to them with a faulty motherboard. Since I got the computer back on Thursday, it's had nothing but problems. I didn't do anything to it until I tried to re-format, and now windows won't even try to install on it. It crashes every time, and I've even tried two different windows xp disks...

So here's my question. I can't prove that there weren't problems before, but since I got it back from the shop, I figure it was something they did to fry my HD. I did buy it used from a fellow CPer, but obviously not covered by them. Do I have a leg to stand on to try and get them to replace my hard drive?

I know without proof I probably don't, but I'm sure someone here has gone through this same ordeal, or heard of someone. Any help would be greatly appreciated.

[Flames_Gimp]

I would just take it back in, tell them the problem they will probably do what they can, I have always had good service at ME.

I doubt your HDD is fried, it's being a typical computer lol I had to go into the bios setup and remove the drives, and let windows setup detect them, and kept it that way before my new pc would run. I also had to unplug my other drives til i was done installing and now it works.. PC's are real bitches sometimes.

Originally Posted by Prottotype

I bought the main componants (M-board, processor, case, basically everything but HD and DVD-R) of my PC from them in August, and just had to take it back to them with a faulty motherboard. Since I got the computer back on Thursday, it's had nothing but problems. I didn't do anything to it until I tried to re-format, and now windows won't even try to install on it. It crashes every time, and I've even tried two different windows xp disks...

So here's my question. I can't prove that there weren't problems before, but since I got it back from the shop, I figure it was something they did to fry my HD. I did buy it used from a fellow CPer, but obviously not covered by them. Do I have a leg to stand on to try and get them to replace my hard drive?

I know without proof I probably don't, but I'm sure someone here has gone through this same ordeal, or heard of someone. Any help would be greatly appreciated.

[Circa89]

On a related note. After fiddling with everything on my computer for over a year I realized that my Ram was faulty. I bought Kingston 512 from Memory Express. I hear Kingston has a lifetime warranty, however I have no receipt. Do you think that ME has my purchase on file and that they will honour the faulty RAM?

[photon]

If it's a year ago they should have the RAM on file; they record all serial numbers and such on purchases now.

Not sure if they'll do it or not after one year though, you might have to deal directly with Kingston.

[ken0042]

Memory Express was awesome when I lost my receipt. If you paid credit or debit then it's super easy for them to look it up. Best thing is have a quick look at you bank records so you can tell them the exact day, and the amount.

[Hack&Lube]

Try to diagnose the problem yourself first, then you can give yourself a leg to stand on. Download some harddrive diagnostic tools onto a floppy and scan your harddrive. I doubt that the drive is fried, might be some other problems. At what point during install does it crash?

[ken0042]

Another odd hard drive diagnostic; have you tried installing the O/S with the computer plugged into a plug that is on a different circuit in your house?

I was having HD issues once, and somebody suggested that to me. Turned out there wasn't enough amperage going to the plug I was using.

[mykalberta]

Mem Express has everyting you bought on file if you use the same phone number. They are excellent with warranty returns as they will handle that for you. I recently had a SATA HD go on me from Bcom (6 months old) and I had to deal with Seagate myself. 35$ Brockerage UPS fees later I got my $100 HD, now I have to pay to send mine back.

Last time I ever buy anythign from Bcom. Plus CoCo Brooks is next to them in the NE, its a good reason to drive there on a weekend.

MYK