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Old 07-02-2025, 11:10 AM   #1
Maritime Q-Scout
Ben
 
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Default Avoin Points - Airline Terminating Route - Booking Question

So, I'm heading to lunch and on the walk to the resturant to meet my wife I get a message from my buddy who's a CTV reporter which says

"As an aviation enthusiast can I get your thoughts of Pascan pulling out of Sydney?"

My responce

"WTF? WHEN? I HAVE FLIGHTS BOOKED!"

Turns out my flight is indeed cancelled.

The itinerary is:

YQY-YUL-YTZ on Air Canada
YTZ-YUL-YHZ on Porter
YHZ-YQY on Pascan

Pascan codeshares with Porter.

The timing worked the best for us.

But obviously now it does not, as it strands us in Halifax.

I'm currently on hold with Avion to get it sorted.

Anyone experience something like this before? I'm hoping they'll just re-book me on Air Canada which leaves earlier in the day from YTZ.

It's early to be frustrated. I have started to pull up insurance on the Avion Infinite card, I doubt it'll cover it at this point (a month and a half early).

Reaching out to the CP Braintrust to see if anyone had any experience as I'm scrambling at the moment and not thinking 100% clearly.

But hey, I will be on the news tonight
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Old 07-02-2025, 12:35 PM   #2
calf
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Not the same situation but a few years ago we had a flight booked to Ontario. Had a choice between landing in Hamilton or London to best get to our destination, chose Hamilton since it was the better timing.

A couple weeks later the flight time changed from mid-morning to mid-evening. The noon flight to London ended up being much better.

Avion was able to change it for us without hassle (maybe a small fare adjustment, this was 7-8 years ago). I hope it works out the same for you!

to add - the flights were all with Westjet
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Old 07-02-2025, 01:11 PM   #3
Maritime Q-Scout
Ben
 
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Turns out they had to cancel the return flight as it was with a different airline.

The refund will appear in 4-6 weeks (but she said check in 3-5 business days).

The thing is, I need the points to book the return fare (I'm about 6K points shy of not needing the refunded points).

This part is frustrating.

The people I've talked to were nice, but there's no problem solving, just "this is how it works".

Need to debate whether paying $400 to top up points is worth it, wait a week and see... not sure.

Mind's blown that they won't just rebook us.
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