Car Warranty charges questions

[temple5]

Hello,

I figured I would ask this here to get confirmation or denial before I completely lose my shat.

We took our 2014 Dodge Caravan (I know I know) for its 32K warranty inspection.

My wife was told the following had to be completed to retain the "warranty"

1 - Oil change (even though we already changed it less than 2K ago) and vehicle inspection $130
2 - Brake caliper service $215

Am I out to lunch or does warranty for new domestic cars = screw job.

I already know in the US "life time" == 7 years so I guess I shouldnt be to surprised at this.

Thanks

[ken0042]

I'd suggest trying you local mechanic, and ask what they charge for the same services. On my 2014 Civic I was told that I needed to have a ~$250 oil change, service, and inspection done. My regular mechanic looked at what all was involved, and said his price was going to be $80. (Not much more than a regular oil change.)

[Lubicon]

Basically Chrysler is saying that you need to perform the recommended services at the recommended intervals in order to keep the warranty valid. In other words neglecting the vehicle by not properly maintaining it would result in the warranty being void. Where you have the service done is up to you, just keep your records. It does not have to be done at a dealership.

[puffnstuff]

What they are asking you to do is maintenance, not warranty. Maintenace is the owners responsibility. Where you get your maintenance done is up to you. Follow the maintenance guide in your owners manual and use factory parts (filters and such).
Warranty is when a covered component fails, like the wiper switch quits working or the engine light comes on. That is covered by the warranty and should be covered as long as the vehicle isnt abused, maintenance is done and the failure wasnt caused by an accident.

[calgarygeologist]

I've never had to do any work at the dealership in order to retain warranty. I've had our vehicles serviced under the manufacturer service intervals though but that never included any type of warranty inspection. On my mom's Genesis, it never had any service work done at the dealership. At the beginning of year 4, I had to take her car to the dealership to have the heated seat looked at. It was the first dealership visit and the guy was surprised that the car had no service history. The warranty work was done with no questions though.

[temple5]

Originally Posted by puffnstuff

What they are asking you to do is maintenance, not warranty. Maintenace is the owners responsibility. Where you get your maintenance done is up to you. Follow the maintenance guide in your owners manual and use factory parts (filters and such).
Warranty is when a covered component fails, like the wiper switch quits working or the engine light comes on. That is covered by the warranty and should be covered as long as the vehicle isnt abused, maintenance is done and the failure wasnt caused by an accident.

32K warranty check is the only reason we are bringing this to a dealership

I guess this is what I am asking, my wife got the impression they were telling not asking us to do it.

If we change the oil every 5K KM and we changed it at 30 (30/6=5) why do we need another oil change at 32K KM?

[DoubleF]

Originally Posted by temple5

32K warranty check is the only reason we are bringing this to a dealership

I guess this is what I am asking, my wife got the impression they were telling not asking us to do it.

If we change the oil every 5K KM and we changed it at 30 (30/6=5) why do we need another oil change at 32K KM?

Ask the dealership to see if you can provide an invoice of that work being done whether it will satisfy their "request for repairs". You can go elsewhere to get the work done for a fraction of the cost, keep said invoices in the glove of the car in case the dealership requires it at a later date. Also, it might be better that you talk to the dealership directly to confirm what it is they want.

I know Acura requires I keep maintenance history (date, mileage and work done) to be submitted to them prior to extended warranty claims (mine is outside of regular warranty now). I don't know of anything about required work done to maintain a warranty though.

[Bill Bumface]

I've serviced my own US, German, Swedish and Japanese cars myself and have never been asked for a maintenance log from any manufacturer for any warranty claim.

[burn_this_city]

If you blow up an engine they'll want to ensure you've maintained the car. For regular stuff there should be no impact.

[mrkajz44]

Really though, if you change the oil at least somewhat regularly, the engine shouldn't blow in the normal warranty period regardless of your "maintenance" over that time period. Same goes for all major components.

Honestly, I think its just the dealership trying to get some extra work out of you. Brake caliper service at 32k? That's crazy talk.

[Fuzz]

Originally Posted by mrkajz44

Really though, if you change the oil at least somewhat regularly, the engine shouldn't blow in the normal warranty period regardless of your "maintenance" over that time period. Same goes for all major components.

Honestly, I think its just the dealership trying to get some extra work out of you. Brake caliper service at 32k? That's crazy talk.

Not for Chrysler:
http://ww.lemonlaw.com/wordpress/dod...rake-problems/

Co-worker has one, same problems. Might be worth any preventive maintenance they can do...

[burn_this_city]

Originally Posted by mrkajz44

Really though, if you change the oil at least somewhat regularly, the engine shouldn't blow in the normal warranty period regardless of your "maintenance" over that time period. Same goes for all major components.

Honestly, I think its just the dealership trying to get some extra work out of you. Brake caliper service at 32k? That's crazy talk.

If you don't follow their oil change intervals they can deny your powertrain warranty. Whether or not that was the cause of the failure, they will look for anything to wriggle out of paying.

[mrkajz44]

Originally Posted by Fuzz

Not for Chrysler:
http://ww.lemonlaw.com/wordpress/dod...rake-problems/

Co-worker has one, same problems. Might be worth any preventive maintenance they can do...

Based on those comments, I'd say that's a warranty issue that should be covered and no way the OP should be paying $250 for servicing. I'm not a car expert by any stretch, but brake calipers should last at least the lifetime of the pads, if not more. If servicing is required at 32k, then there was a fundamental issue with them in the first place.

I guess what I'm saying is: if you need to do any car maintenance work within the first 60k of a new car (which is your standard warranty period) other than change the oil and air filters, my first thought would be to make a warranty claim on it. Everything else should last that long on its own.