Playstation Network Users: Check Your Passwords and Credit Cards

[FanIn80]

http://www.joystiq.com/2011/04/26/so...o-hopes-to-ha/

So, what did the bad guys manage to steal? Uhh ... just about everything, it seems. Here's what's in the definitely jacked column: "name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID." Our takeaway: you'd better start changing passwords if you use the same one frequently. We'll leave the decision on whether or not to pack your bags and move away up to you.

In the possibly jacked column: "profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers." That leaves your credit card information, which ... well, we'll let Sony tell you itself: "If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained." Yikes.

Was posted in the Xbox vs PS3 thread, but this definitely needs a thread of its own. I just went through my emails and found which card I have registered with them. Now I have to phone my bank...

"To see what card you used w/ PlayStation Network, check your emails from 'DoNotReply@ac.playstation.net.'" Once you've figured out what that card is, call your bank and tell them you think it may have been compromised.

[Hemi-Cuda]

well now i'm actually thankful that PSN would never accept my credit card #, even though i use it for everything else including Xbox live without hassle

[Huntingwhale]

That is why I never use my credit card when purchashing any xbox live membership/points. A quick trip to the store is much safer.

[secol]

glad i'm a cheapo and never used CC

[Mccree]

I used to have my CC attached to my PSN but removed it when I started sharing accounts.

[Bob]

Hmmm... I think I attached my CC# years ago to buy some Rock Band tracks. I don't even remember my login ...

What a pain.

[Option84]

One week of knowing our credit cards have been compromised without telling us? Not to mention storing them in plain text WITHOUT encryption?? This is the crappiest company ever. (Don't forget the rootkits secretly installed on people's computers with their audio CDs a few years ago). I'm done. I hope that this company goes out of business for good.

[Bertuzzied]

Your credit card is the safest thing you can use to buy stuff online.

Thats a bit of an overreaction.

[drewboy12]

nm

[HPLovecraft]

A link with context would be good:

http://arstechnica.com/gaming/news/2...een-stolen.ars

Sony has finally come clean about the "external intrusion" that has caused the company to take down the PlayStation Network service, and the news is almost as bad as it can possibly get. The hackers have all your personal information, although Sony is still unsure about whether your credit card data is safe. Everything else on file when it comes to your account is in the hands of the hackers.

Here is the data that Sony is sure has been compromised if you have a PlayStation Network Account:

• Your name
• Your address (city, state, and zip)
• Country
• E-mail address
• Birthday
• PSN password and login name

"It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained," Sony announced. While the company claims that there is "no evidence" that credit card information has been compromised, it won't rule out the possibility.

Their advice is to be safe, rather than sorry. "If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."

[VANFLAMESFAN]

Don't think I used my CC number on my ps3 for anything outside of signing up for Netflix. Will this be compromised??

[photon]

Two threads merged.

[Hack&Lube]

The official line:

http://blog.us.playstation.com/2011/...-and-qriocity/

http://us.playstation.com/news/consumeralerts/#non-us

Originally Posted by SCE

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
Temporarily turned off PlayStation Network and Qriocity services;
Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

[RougeUnderoos]

"To see what card you used w/ PlayStation Network, check your emails from 'DoNotReply@ac.playstation.net.'" Once you've figured out what that card is, call your bank and tell them you think it may have been compromised"

I checked that email and it doesn't even mention a credit card. Does that mean I'm in the clear? I can't remember if I ever bought anything over that network, but I thought I had to put in CC information just to get on the damn network. Not true?

[Hack&Lube]

I kind of wish I had a functional PS3 right now and had registered with a rebate credit card or something now because I smell a class action lawsuit brewing.

[FanIn80]

Originally Posted by RougeUnderoos

"To see what card you used w/ PlayStation Network, check your emails from 'DoNotReply@ac.playstation.net.'" Once you've figured out what that card is, call your bank and tell them you think it may have been compromised"

I checked that email and it doesn't even mention a credit card. Does that mean I'm in the clear? I can't remember if I ever bought anything over that network, but I thought I had to put in CC information just to get on the damn network. Not true?

I had to go through all of them until I found the confirmation email I received when I first attached my card to my account. It doesn't show up in the purchase receipt emails.

[Jbo]

My Card is on there and I'm pissed. Worst off I even paid for the Playstation plus because I had a save game I wanted to move and didnt have a USB so paid for the cloud storage.

Absolutely brutal. I hope there is a class action brewing.

[psicodude]

I purchased some cards for NHL 11. I wonder if it's Sony or EA that has my CC#?

[jschick88]

Glad I didn't give them my CC. I just buy those PSN gift cards everytime I want to purchase something.

[Bob]

Are we able to login at all and check our account details? I know I purchased like $15 worth of "points" about two years ago, but that's the only thing I ever bought and I'm not sure if they save your CC# automatically or if you have to opt in to such association.

Normally I never let retailers keep my CC info on file if I can help it ...

Edit: Looking at my email records, I see I provided completely bogus information for my name, address, postal code, and birth date. I also had no "CreditCard" info on my original "Welcome to Playstation Network" email. Possibly a good sign.