Ken, this happens, I've done at least 10 of them in the last 6 months. Widows being asked for documentation to prove they still have 'custody' of their children for GST and CTB purposes despite the fact that they're widows.
Honestly, CRA have asked my clients for some of the strangest crap lately it is stunning. I dont know how they've changed or who they've hired but its like that organization has lost its mind overnight.
I had CRA do a document review for a client over his medical expenses from 5 years ago despite the fact that they already did it 3 years ago. Nothing has changed.
Its very strange. Unfortunately for a nameless and faceless entity like them all you can do is send in the documents with a clear letter explaining the situation and hope that the person who receives it on the other end isnt Cletus the Slackjawed Yokel.
Quote:
Originally Posted by Fozzie_DeBear
Try to find a person in the CRA to talk too...having a real contact in that organization can be invaluable in untangling issues like this.
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This is absolutely impossible. They hire complete imbecils for frontline phone answering duties and getting someone who knows what they're doing or talking about is almost impossible. Getting the same knowledgeable person again is absolutely impossible. If someone has managed it I'd be grateful to have a current CRA contact who can help in these sorts of situations.
Its like they amplified the paperwork tenfold so that they dont actually have to do anything anymore.