No, Apple isn't blocking Chrome from being downloaded. Something else it the problem there. You just need to do some more troubleshooting, or try an alternate download method.
Also, they didn't wipe your RAM. RAM by it's nature doesn't hold any data once power is off (or battery is disconnected). More than likely, they wiped the NVRAM in your Mac, which is a standard thing to do when resetting a computer to factory settings, troubleshooting, or upgrading firmware or OS in repair/restore situations.
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