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Qwerty · 08-07-2017, 09:00 PM

Hey guys, hoping someone has some idea how to help me. I have looked online and visited 2 Rogers stores, and phoned Rogers help line (suggestion from store #2). In addition I have now tried a new phone (which has not helped).

My Issue is that my phone cannot pick up any data '2/3/4G' services from Rogers no matter where I am.

I am able to use my phone on WiFi to use the internet.
I am able to text people fine.
I am able to phone people fine.
When I try to open any website / application that uses data (not on WiFi) I get the error that I am not connected.

At Rogers they have tried giving me a new Sim card; and resetting my 'towers' which should of reset everything according to the employees.

I have looked in settings to ensure I have Data on and able to use Data.
I am on a family plan, where the two other members have no problems with connecting and using data.

I had a Samsung S6 edge (which is the phone that stopped working 2-3months back). After surviving with not using data, I got a new Oneplus phone to have the same issues.

FYI: When I just took off Wifi at home, I get rogers (full bars) and a E! which sometimes flickers to H+ (and might load data slow if really lucky). Most times (at friends earlier), it would give no letters or indication of any data.

Any ideas?

Thanks!

08-07-2017, 09:00 PM	#1
Qwerty Crash and Bang Winger Join Date: Sep 2007 Exp:	Rogers - Phone Issue Hey guys, hoping someone has some idea how to help me. I have looked online and visited 2 Rogers stores, and phoned Rogers help line (suggestion from store #2). In addition I have now tried a new phone (which has not helped). My Issue is that my phone cannot pick up any data '2/3/4G' services from Rogers no matter where I am. I am able to use my phone on WiFi to use the internet. I am able to text people fine. I am able to phone people fine. When I try to open any website / application that uses data (not on WiFi) I get the error that I am not connected. At Rogers they have tried giving me a new Sim card; and resetting my 'towers' which should of reset everything according to the employees. I have looked in settings to ensure I have Data on and able to use Data. I am on a family plan, where the two other members have no problems with connecting and using data. I had a Samsung S6 edge (which is the phone that stopped working 2-3months back). After surviving with not using data, I got a new Oneplus phone to have the same issues. FYI: When I just took off Wifi at home, I get rogers (full bars) and a E! which sometimes flickers to H+ (and might load data slow if really lucky). Most times (at friends earlier), it would give no letters or indication of any data. Any ideas? Thanks!