Waiting for final statement but things may have been sorted out. My mom was too impatient and went down to the Telus store. They confirmed that her recent bill was reversed. So she had to call Telus support to cancel her phone, which they did and also confirmed that she owes nothing more. So hopefully this works out. She's supposed to get one more statement and if it is indeed closed then she's moving her land line to a different provider too.
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