How do you go about escalating an issue with Telus beyond the escalation team? The last time I talked to them was in October and they directed me to take the phones to the Telus store in the mall to return them and they would be cancelled.
The guy at the Telus store checked everything out and said they are cancelled and I just have to take them to Canada Post and send them back as RTS and Canada Post will slap a pre-paid waybill on it. Did that.
My mom just got her November bill and not a damn thing was done. All three phoned are still on her account, no charges were reversed and she checked her credit card statement and no refund for the phone purchase was issued.
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