Quote:
Originally Posted by chemgear
https://globalnews.ca/news/4090875/1...a-quadriga-cx/
It seemed like an easy and relatively low-risk way to make a hefty profit. So the couple sent a $100,000 wire transfer to Vancouver-based cryptocurrency exchange Quadriga CX on Jan. 9.
That’s when their money seemingly vanished into thin air.
“I just want my money back,” Yi told Global News via telephone on March 16. Over two months had passed, and the couple still had no idea where the funds had gone.
The issue seems to be only in part due to customer service problems at Quadriga, which is one of Canada’s two established cyrptocurrency exchanges, along with Toronto-based Coinsquare.
Quadriga CEO Cotten said the company decided to do away with phone support because “there were far too many people calling who wanted us to teach them about Bitcoin.”
In general, having customers calling doesn’t work well when dealing with cryptocurrency transactions, he added.
Asadullah Baryar, a criminology student at York University in Toronto, said he tried to transfer $1,064 from his bank account to his Quadriga account via two electronic funds transfers (EFTs) on Jan. 8 but is still waiting for the funds to land.
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This seems like a pretty pertinent part of the article to include:
The wire wasn’t processed because the couple had sent the wire from a Toronto-Dominion (TD) bank account in Kim’s name, which didn’t match the recipient account, which was in Yi’s name, Quadriga CEO Gerald Cotten told Global News.