[Torture]

We used Western Windows to replace 3x north facing windows with the federal loan, some minor miscommunications in install which they fixed, very happy with the windows now.
Noticeable difference in comfort vs the previous windows.

We got quotes originally from Lux, Centra, Western Windows. We were actually going to go with Centra but their sales guy ghosted me when I accepted their quote.
"hello, I would like to give you money and accept your quote". no response. Contact the office, "we'll ask him to contact you". Still nothing. Emailed again. Still nothing. So strange.