I just have to laugh at this pathetic company for how bad they are. They even called me to remind me!
"We are upgrading all our copper to fibre at no cost to you now"
Yes, well, I cancelled our internet in March, and when we still got billed I cancelled again in May. At the time I was told billing was separate from service, so service was cancelled but billing kept coming. Great system.
So she checks "Yes, you still have service and are still being billed." She then says she hears this all the time... "about 5-10% of our customers have these issues and do not want to deal with us."
Why is it like this every time I have to deal with these clowns? Guess I need to escalate to the small business VP again, since that was the only way I could get dialup cancelled years ago. Just pathetic they accept they will lose customers forever becuase they can't get the simplest of things resolved.
|