Actually, it turns out the answer is in the console logs...
Quote:
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Mixed Content: The page at 'https://forum.calgarypuck.com/showthread.php?t=194888&page=3' was loaded over HTTPS, but requested an insecure stylesheet 'http://fonts.googleapis.com/css?family=Open+Sans:400italic,700italic,400,700'. This content should also be served over HTTPS.
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Looks like the site is trying to load the fonts via HTTP vs HTTPS which, depending on people's browser settings, would either cause the fonts to load or not load.