One of the worst parts to me has always been the lack of realism. And not just little things that are probably somewhat difficult (like the way the jerseys move and having the numbers act as the same material as the jersey) but the things that should be easy.
Example: Dillon Dube looks like Dillon Dube in NHL 20 (or as close as you can kind of expect given how bad EA is with NHL player likeness). But Sam Bennett, who has been in the league longer, looks literally nothing like Sam Bennett and has this weird reddish/brown beard. Is this a minor thing? Yes. But it's always been completely jarring to me to see players that have been in the league for a few years look absolutely nothing like real life, especially compared to some players who have barely played a full season or some draft picks.
It's just bizarre. Every single part of the game is at best "good, but with some obvious flaws that would have been easy to fix." And anything even remotely difficult to fix? Forget it.
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