Quote:
Originally Posted by KTrain
Air travel question: the last 2-4 times my family (2 adults, 2 kids 9 & 10) and I have travelled we've been unable to check-in online before the flight. We jump through all the hoops online with the entering our information/passports etc and when we get to the end it says we're unable to check-in online. It's been Air Canada the last couple times.
Any idea why this might be happening? We usually fly a couple times a year and it's only been the last couple that we're unable to check-in online.
I've asked the desk person the last couple times and they haven't been able to tell me. Thought I'd check here.
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Do you have anyone with a hyphenated last name? Or two middle names? Sometimes in either of those cases the system has to squish the names together so when you enter the info it doesn't match and tells you that you have to check in online.