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Old 01-16-2020, 10:55 PM   #13
Cecil Terwilliger
That Crazy Guy at the Bus Stop
 
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Join Date: Jun 2010
Location: Springfield Penitentiary
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Advice above about escalating with Scotia is good.

Looking for blame from your broker and MCAP is pointless. Neither can just magically make Scotia cooperate. However it is on them to submit the payout request on time and with the correct details. A good broker would have managed the situation to make sure the transfer went smoothly but it’s hard to tell who is at fault.

I’d ask the broker for proof of submission from MCAP if possible. Scotia isn’t likely to provide any proof of when they followed up with MCAP but maybe if you escalate and raise a stink they’ll relent.

The more time you take up of their higher ups the more it costs them. Eventually they may finally give in.
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