Quote:
Originally Posted by redforever
I think you will find, that as West Jet expands their horizons and increases their number of aircraft and passengers, customer service will change too. Maybe not, but the odds of interacting with crabby and difficult customers increases, and sometimes customer service goes down as a result.
I found that about 10 years ago, customer service with AC increased dramatically and since then, they are my airline of choice.
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This is it entirely. Westjet, the plucky underdog regional third carrier had amazing service. It needed to to compete against Air Canada and Canadian. Westjet the national/international carrier that is going head to head with Air Canada is not the same thing. I'll still fly them - my next trip is on WestJet - but if prices are close or if the flight is >3 hours, Air Canada is by far my preferred option.