Quote:
Originally Posted by nfotiu
It probably depends on the type of business. If it's a simple product that is either good or bad, then sure. Something like a restaurant in my eyes has to be pretty top notch to get all 5 star reviews. I've certainly seen lots of positive 4 star reviews for restaurants that are good, but not world class restaurants.
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I think most people understand that a lot of restaurant customers are totally unreasonable, so won't totally discount a restaurant based on a few bad reviews.
For most businesses starting out, if you have even 1-2 reviews with 3 or less, it's a pretty massive hurdle to overcome. A 3/5 doesn't sound bad objectively, but IMO should not be given out casually. This is just the reality of modern business, which is entirely dependent on google clout.