Meelapo, try unplugging the power cord to your modem for 10 seconds then plugging it back in. If that fails, call Shaw. They may have to reset your modem, or send someone out to check the levels.
I'd have to call Shaw every 3 months or so when I lived in Coventry Hills, due to slow internet speeds. They'd tell me to try unplugging it, then they'd try to reset the box itself.
Sounds like it may be your internet and not Netflix itself.
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