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Buff · 11-21-2021, 03:06 PM

Well, I'm about a week away from my 2 year with Shaw expiring. I've been looking online for a couple months now since I new it was coming. Finally I contacted Shaw hoping an agent could get me a better deal. I fully expected to "fight" them for it and not come out with anything.

I have Internet 600 + Total TV and one of those archaic phone land lines through Shaw. I was getting that for the price of the Internet 300 and TV bundle from the contract I signed two years ago. They bumped me up to 600 because of installation issues I was having (I got a bad modem and I complained about having to have no internet when I was supposed to be working from home... I was actually only on-call and the odds of getting a call where extremely slim).

I told them my contract is about to expire and I want to renew or upgrade. I didn't even ask for a deal, they outright offered me Fibre 1.5 Gig + Total TV and my archaic landline for less than what I was currently spending. I started the car.

Don't ask me how I got so lucky, because that has NEVER been my experience with Shaw or Telus. They must finally be putting more value on retentions.

11-21-2021, 03:06 PM	#1215
Buff Franchise Player Join Date: Apr 2004 Location: I don't belong here Exp:	Well, I'm about a week away from my 2 year with Shaw expiring. I've been looking online for a couple months now since I new it was coming. Finally I contacted Shaw hoping an agent could get me a better deal. I fully expected to "fight" them for it and not come out with anything. I have Internet 600 + Total TV and one of those archaic phone land lines through Shaw. I was getting that for the price of the Internet 300 and TV bundle from the contract I signed two years ago. They bumped me up to 600 because of installation issues I was having (I got a bad modem and I complained about having to have no internet when I was supposed to be working from home... I was actually only on-call and the odds of getting a call where extremely slim). I told them my contract is about to expire and I want to renew or upgrade. I didn't even ask for a deal, they outright offered me Fibre 1.5 Gig + Total TV and my archaic landline for less than what I was currently spending. I started the car. Don't ask me how I got so lucky, because that has NEVER been my experience with Shaw or Telus. They must finally be putting more value on retentions.