Quote:
Originally Posted by jtfrogger
Why don't you give your wait staff a guaranteed 14% tip and then just keep the variable tip given by the customer for the restaurant?
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We feel it would hugely negatively impact morale if servers knew that portions of their tips were going to the restaurant. This is particularly true because it's the servers who collect payment and have seen how much is being tipped over the course of a night. It would be incredibly demoralizing, we think, for servers to collect a large tip from a table, knowing that they aren't going to be seeing all of it.
Also, we found that a major customer concern surrounding automatic tips is that people want to know their tips are going to their server personally and not benefiting the restaurant.
The goal with this was always to make our servers as happy as possible. Taking money out of their pocket and putting it into the business would be hugely counter-productive.
We have decided to take other steps to keep our staff happy and wealthy.
Also, if anyone is interested in learning more about our restaurant and our homemade Single-Malt Scotch Ice Cream, feel free to PM.