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Old 03-09-2009, 03:42 PM   #51
driveway
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Join Date: Jan 2007
Location: Chicago
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Okay, thank you everyone for your feedback. So far this doesn't seem like a very popular idea, and a lot of people have some good reasons to not like it.

I'm not prepared to give out the name or location of the restaurant yet, as this policy hasn't been implemented and is still in the planning stage.

Here's some more information though:

1. Our service is almost always excellent. We are a small place and we have very, very good servers.

2. We are not a normal restaurant. No one else in the city does what we do. Considering that we are the only people who do what we do, would people be more or less willing to see automatic gratuities? Knowing that you can't simply go elsewhere and get anything similar to our food - would you feel trapped into paying the gratuity?

Also, I should mention that if people feel their service deserves more than our included gratuity, they would be welcome to tip more.

Ultimately our reasons for implementing this policy are as follows, in order of importance to us:

- We want the best servers working for us and we don't want our servers thinking about 'working for tips'. Guaranteed tips, we think, will take our servers minds off money and onto making our place a fabulous one to visit.

- We want to make things easier for the customers.

-We want feedback.

Last edited by driveway; 03-09-2009 at 03:44 PM.
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