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Originally Posted by darockwilder
Rob Ford used to do this as well. Always respond to citizens complaints, make them feel heard, and then do nothing about it but leave the citizen feeling good about Rob. Pretty clever.
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There's a great podcast about Rob Ford and it discussed that same strategy, and why it wasn't as genuine as it seemed. Basically it's for populist support, not because he cared - and his "call back" list was managed by staff, not out of his own volition.