I've been on and off of a list of incidents now multiple times. Been told its a DNS issue, but I'd been running CloudFlare as my main DNS for a while, and tested with Google as well with no luck. I keep getting asked to do traceroutes, but its not a hop issue, I'm positive its packet loss because of how it behaves. I've now sent them video of the buffering on the home network, as well as a hotswap onto my cell data with no buffering and immediate viewing, and then back to home network with buffering. I also ran traceroutes using both the home network and the cell network, and the cell network (unsurprisingly) takes 7 more hops to get to the source server, with equal latency at the opposite end, but with none of the symptoms.
Ive just been told now that there is a new incident number for my problem with a few other examples of the same. Yikes
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