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Old 04-27-2019, 12:45 PM   #3912
Amethyst
First Line Centre
 
Join Date: Jul 2015
Location: Calgary
Exp:
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Quote:
Originally Posted by Wormius View Post
I am basically getting the "it's not our fault" justification for not getting anything better. I am also presuming that the 15% promo is going to have a bunch of caveats that make it essentially worthless.


Curious about the European rules. How do those rules apply? Based on passenger nationality or location of the flight issues?
I believe that the European rules apply if your flight is taking off from Europe or if you are a European carrier. So if you took a Canadian carrier to Europe, it's Canadian rules on the flight there, but European rules on the flight home.

There's a group on Facebook called Air Passenger Right (Canada) that is run by Gabor Lukacs which is often a good place to get answers to questions about these kinds of issues.
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