Quote:
Originally Posted by FLAME ENVY
One of our neighbours used Lux to replace all of their windows in 2022, said they had numerous install issues, along with scratched glass that Lux vehemently contested (felt Lux were trying to blame the scratches on them). They said stay far away from Lux. Two other homes on our street used Cossins to replace their windows last year and were very happy with them. Like any service provider, individual results may vary.
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We used Lux around the same time. No issues with the windows. We did not have Lux install them however. Biggest issue we had was delivery time - took about 19 weeks. We kind of knew that beforehand but it was still a bit of a hurdle to work around in our reno.
We got a preliminary quote from Cossins as well and they were not even in the same stratosphere - significantly more expensive (>25%). So indeed, individual results may vary!