Quote:
Originally Posted by I-Hate-Hulse
That's interesting. They seem to have added this to the above section of their policies since: "We are not processing refunds to original form of payment at this time."
Last week the option to pay the $120 change fee (per ticket) was still being offered to get a full refund back to your original payment card. For me that would have meant paying $480 (4 tickets) to get my $3K back - a trade I would have made.
I get this as a self-preservation measure for them, but hopefully they will also consider full refunds when things calm down.... Guests need cash too.
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It is an awful move by WestJet to not provide refunds and instead provide a credit. But until they start receiving a significant amount of bad press about this I doubt they will do anything. Bad press is usually the driving factor for them to do the right thing.