Quote:
Originally Posted by tvp2003
Update: cancelled Shaw after being on the line for almost two hours waiting to speak to their cancellation department. Was offered $60/month for a two year contract (internet only) by a retention specialist but declined. After that entire debacle I'll be happy never to give Shaw my business again.
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Almost my exact scenario last week except I was only on the line for an hour.
Waiting an hour, or two hours in your case, to talk to a customer that you're trying to retain is hilarious. Almost had me until I listened to the automated message and realized that the "price guarantee" he was giving me was actually a contract with cancellation penalties, which he also totally neglected to mention. They lost me there.
Then some guy "from head office" called me the next day offering me 600mb for $75 a month even though I told the previous guy twice that adding speed was not adding value for me, reducing cost was.
They're bad.